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Heartland · 4 days ago

Associate Product Manager — Commerce & ACTIVE Refund

United States

Full-time

Remote

New Grad, Entry Level

Heartland is a leading global payments technology company that enables seamless transactions between buyers and sellers. They are seeking an Associate Product Manager to oversee the ACTIVE Refund product, focusing on its implementation and performance while collaborating with various teams to ensure operational consistency and product health.

Credit CardsPaymentsTransaction Processing

H1B Sponsor Likely

Responsibilities

Serve as the primary product owner for ACTIVE Refund, responsible for day-to-day product health, performance tracking, and operational consistency

Monitor adoption, conversion, refund outcomes, and revenue performance across event types and seasons

Produce recurring reports and summaries used by product, finance, and operations leadership

Act as a core member of the Commerce team, supporting implementation and maintenance work across commerce products, including ACTIVE Advantage

Contribute to the launch and upkeep of ACTIVE Advantage benefits, working with internal teams to ensure offerings are accurately represented and properly supported across systems

Be a primary user of the Commerce Admin Tool and work closely with the Commerce product team to improve workflows, usability, and reliability based on real operational usage

Provide structured feedback and requirements to the Commerce product team informed by hands-on administration and support needs

Maintain clear product documentation and internal references that support cross-team alignment

Partner with Finance to track pricing, cost ratios, and overall financial impact of ACTIVE Refund

Coordinate with Customer Support and Operations to identify recurring issues and ensure they are addressed through product or process improvements

Qualification

ExcelGoogle SheetsProduct management toolsData analysisWritten communicationCross-team coordination

Required

Strong Excel / Google Sheets skills (pivots, formulas, structured reporting, attention to data accuracy)

Ability to interpret trends and anomalies and explain them clearly to non-technical stakeholders

Comfort operating across product, commerce, finance, and support teams

Clear, direct written communication; precision matters

Familiarity with basic product management workflows and tools (requirements, backlog support, cross-team coordination)

Ability to manage recurring operational responsibilities without things slipping

Preferred

Experience with commerce systems, transactional add-ons, or protection-style products

Exposure to event registration platforms or high-volume checkout environments

Experience supporting partner-driven or catalog-style offerings that require ongoing maintenance

Company

Heartland

Glassdoor3.3

Heartland is a fintech company offering payment processing services and point of sale systems for businesses and educational institutions.

Founded in 1997

Oklahoma City, Oklahoma, USA

1001-5000 employees

https://www.heartland.us

H1B Sponsorship

Heartland has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (1)