Cardinal Health · 1 day ago
Customer Success Account Manager
United States
Full-time
Remote
Mid Level
$68K/yr - $96K/yrCardinal Health is a global, integrated healthcare services and products company headquartered in Dublin, Ohio. They are seeking a Customer Success Account Manager to serve as a dedicated advisor to a prominent healthcare system, focusing on strengthening customer relationships and utilizing data analysis to enhance customer experiences.
Health CareHospitalMedical
Responsibilities
Ensure the accuracy and reliability of customer data, including account demographics and pricing segments
Collaborate with internal stakeholders to update backend systems and maintain data integrity, enabling seamless support
Manages a large IDN customer account portfolio which may require a consultative approach
Demonstrates deep customer expertise; collaborates with appropriate parties to identify the drivers leading to business success
Communication management, including the ability to manage communication of sensitive situations and/or information in a professional manner
Attention to detail. Polished written and verbal communication skills
Validating and approving quarterly compliance
Collaborate with internal teams to address and resolve backend issues affecting data accuracy, reporting or customer experience
Identify and resolve customer issues efficiently and effectively, ensuring a positive customer experience by collaborating with subject matter experts to determine the root cause and implement lasting solutions
Coordinate with cross-functional teams to implement and optimize reporting systems
Develops and executes self-driven projects to achieve measurable improvements by proactively addressing operational, technical, or process-related issues
Identifying opportunities for efficiency, capturing data, analyzing data, reporting the metrics achieved, and communicating to the customer with actionable insights
Analysis of Cardinal Health and customer data to track and sustain continuous improvement for initiatives (strategic & tactical)
Design, maintain, and enhance custom reports and Tableau dashboards for use by stakeholders, incorporating feedback to improve data visualization
Understanding the contractual obligations between Cardinal Health and the health system
Lead Quarterly Business Reviews with tailored reporting tools and data-driven insights
Being part of a dedicated team for a prominent healthcare system
Qualification
Required
Prior experience in a customer facing role
Proficient in Excel (VLOOKUP, pivot tables, etc) and Tableau
Comfortable executing in person presentations and speaking to data
Attention to detail. Polished verbal and written communication skills
Willingness to travel twice per year
Preferred
Knowledge of pharmaceutical distribution, contracts, supply chain, and pharmacy solutions is preferred
Benefits
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Company
Cardinal Health
Cardinal Health is a manufacturer and distributor of medical and laboratory products.
Founded in 1971
10001+ employees
H1B Sponsorship
Cardinal Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (128)
2024 (116)
2023 (140)
2022 (158)
2021 (106)
2020 (142)
Funding
Current Stage
Public CompanyTotal Funding
$1.08B2025-08-28Post Ipo Debt· $1B
2006-08-16Post Ipo Debt· $78M
1983-08-12IPO
Leadership Team
Aaron Alt
Chief Financial Officer
T
Tony Caprio
Executive Vice President
Recent News
2026-01-12
Company data provided by crunchbase