DriveTime · 1 week ago
Specialist, WFM Real Time Adherence
15001 Trinity Blvd Fort Worth, TX 76155
Full-time
Onsite
Entry Level
1+ years expDriveTime, part of the DriveTime Family of Brands, is a leading financial servicing provider. They are seeking a Workforce Management Specialist (Real Time Adherence Specialist) to assist in workforce planning and analysis for customer contact strategies, optimizing service quality and resource efficiency.
AutomotiveFinancial ServicesSales Automation
Responsibilities
Leveraging the collections data to analyze strategies, recommend improvements, and identify defects and/or areas for concern
Act as the liaison to Contact Center leadership, assisting with the implementation of new call, email, and SMS routing strategies, and providing post-deployment volume trend analysis
Closely collaborate with lines of business to meet service level objectives and ensure consistent, accurate reporting and compliance across all contact center groups
Monitoring outbound and inbound associate performance and offers recommendations in support of all groups
Proactively working with all areas of the contact center to identify opportunities to apply new workforce strategies
Ensuring the integrity and 100% accuracy of all reports distributed from the Contact Center Analyst Team
Working on activities, projects, and requests for data extrapolation as requested by Contact Center Leadership
Serve as a subject matter expert (SME) in managing scheduling for all supported onshore and offshore lines of business
Qualification
Required
1+ years of work experience in a Contact Center environment
1+ Experience forecasting and scheduling in a Contact Center environment
Proficient in Microsoft Applications
Killer analytical and reporting abilities
Works well in a time crunch
Excellent verbal and written communication skills
Fantastic problem solver
Plays well with others
Intellectual curiosity
Organization and time management skills in spades
A mind for the details
Preferred
Prior Genesys Cloud platform experience within a contact center
Bachelor's degree or equivalent experience
SQL, snowflake, or python skills
Experience in creating reports in Sigma
Benefits
Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!
Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!
We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!
Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!
Company
DriveTime
DriveTime Automotive Group is a dealer helping people with credit issues purchase a vehicle of their choice.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
R
Ray Fidel
CEO
Recent News
2025-08-29
2025-03-29
Bank Automation News
2025-01-28
Company data provided by crunchbase