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First Stop Health · 1 day ago

Director of Product Design

United States

Full-time

Remote

Director/Executive

10+ years exp

First Stop Health is on a mission to deliver affordable, delightful healthcare for all, providing connected virtual care to employers 24/7. The Director of Product Design will lead the design team, championing design thinking and user research to enhance care experiences across the product suite, while establishing a design discipline within the organization.

Employee BenefitsHealth CareMedicalTelehealth

Growth Opportunities

Responsibilities

Define and evangelize a design vision that aligns with our mission to deliver high-quality, accessible, patient-first care

Act as an org-wide champion for design thinking, ensuring teams integrate user-centered practices in product discovery and delivery

Build and scale a design system to drive consistency, efficiency, and excellence in frontend development

Partner with Product and Engineering teams to operationalize and scale product analytics tooling that strengthen decision-making

Establish best practices for experimentation, measurement, and using data alongside qualitative insights to shape design and product choices

Create a robust user research practice to uncover patient, provider, client, and internal stakeholder needs

Develop research frameworks for discovery, usability testing, and continuous feedback loops

Incorporate market insights to ensure product direction reflects both user needs and industry trends

Recruit, manage, and develop a team of designers and researchers

Foster a culture of collaboration, creativity, and evidence-based decision-making

Mentor product managers, engineers, and cross-functional peers in design best practices

Partner with Product leadership to ensure roadmaps reflect user needs and design standards

Collaborate with Engineering leadership to ensure smooth integration of design systems into frontend development

Represent design in executive forums, championing the voice of the user and the importance of human-centered, data-driven design

Qualification

Product DesignUser ResearchDesign SystemsData-Driven Decision MakingFigmaTeam ManagementStakeholder ManagementSystems ThinkingTeaching MindsetCommunication Skills

Required

Depth of experience and portfolio required, no educational requirements

10+ years of experience in product design, UX, or related fields, including 3+ years leading and managing design teams

Strong portfolio demonstrating success in scaling design systems, design ops, and user research functions

Proven ability to build and lead teams, and to influence at the executive level

Experience implementing and scaling product analytics and experimentation platforms

Exceptional facilitation, storytelling, and communication skills

Experience building and maintaining design systems in Figma is required

Big picture thinking to drive coordinated product design strategy across product suite

Exceptional communication and storytelling skills, with keen ability to present as a customer- and market-facing thought leader

Data-driven decision making, highly capable of identifying and chasing down appropriate data inputs to determine product design direction, as well as capable of making informed strategy decisions when data is limited or ambiguous

Robust track record leveraging Figma to build and maintain design systems

Systems thinking and an ability to design processes for deeper collaboration, communication, and alignment

People management expertise, with a focus on mentorship and team scale

Technical fluency and credibility partnering closely with Engineering. Capability to evaluate technical solution designs to probe risks and tradeoffs, aligning teams toward clearly defined MVP functionality and product requirements

Deep user empathy and expert bridge-builder

Strong expertise in user and market research strategies, deploying design thinking and building products anchored in human-centered design

Stakeholder relationship-building, training, and expectation management, with ability to influence across all levels of the organization

Teaching mindset, with ability to clearly educate peers and stakeholders about design vision and principles