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Nederman · 1 day ago

Inside Sales Specialist

Austin, TX

Full-time

Onsite

Mid Level

3+ years exp

Nederman is a global leader in industrial filtration committed to protecting people, planet, and production from harmful effects of industrial processes. They are seeking an Inside Sales Specialist to drive customer engagement, manage service agreements, and enhance customer satisfaction through proactive sales strategies and collaboration with service operations.

CommercialIndustrialIndustrial EngineeringMachinery ManufacturingMechanical Engineering

Responsibilities

Performs Customer Onboarding; educates customers on maintenance best practices, and Nederman's aftermarket value proposition

Identify and pursue opportunities for service agreements, preventative maintenance programs, and spare parts packages

Proactively generate quotes (for spare parts, inspections, troubleshooting services, and minor repairs) follow up on proposals, and close service-related sales opportunities

Track install base data, identify service revenue opportunities and develop outreach strategies

Assist in the new customer setup process, and ensure functional objects are properly entered into IFS (ERP), on an as-needed basis

Maintain accurate records of account details, customer interactions, opportunities, and service agreements in CRM systems, and continuously update install base directory with the most recent information

Collaborate with the service operations team to coordinate schedules and deliverables for contract execution

Leverage customer data and analytics to identify cross-sell and upsell opportunities

Qualify and manage aftermarket sales leads and web inquiries

Act as the voice of the customer, advocating for continuous improvement in aftermarket offerings

Qualification

Inside Sales experienceCustomer Success experienceERP systems experienceCRM platforms experienceCustomer relationship buildingService agreements salesTechnical solutions knowledgeMultitasking skillsProactive mindsetCommunication skillsInterpersonal skillsDecision making ability

Required

3–5 years of experience in Inside Sales or Customer Success, preferably within industrial B2B environments involving capital equipment, engineered systems, or technical solutions

Proven success in building customer relationships and driving aftermarket/service sales

Experience working in ERP systems and CRM platforms

Proven ability to sell service agreements, spare parts, and value-added aftermarket solutions

Strong customer service mindset and orientation with a proactive and solution-oriented approach

Good interpersonal skills and decision making ability

Self-motivated, proactive, and comfortable managing multiple priorities in a fast-paced environment

Excellent multitasking and prioritization skills; manage multiple opportunities, quotes, and follow-ups efficiently; avid CRM user

Strong communication and presentation skills; can convey value clearly and confidently via phone, email, and virtual meetings

Proficiency in a Windows operating environment, including e-mail, Excel, Pivot Tables, PowerPoint, and Word

Benefits

PTO

Health care insurance

Registered retirement savings plan

Disability

Life insurance

Company

Nederman

Nederman is developing, producing and marketing solutions to displace or extract hazardous substances such as fumes. It is a sub-organization of Nederman Group.

Founded in 1944

Helsingborg, Skane Lan, SWE

1001-5000 employees