KSB Company · 6 hours ago
Product Support Engineer
Grovetown, GA
Full-time
Onsite
New Grad, Entry, Mid Level
0+ years expKSB Company is a leading supplier of pumps, valves, and related services with a commitment to innovation and excellence. The Product Support Engineer will serve as a link between customer needs and product development, focusing on managing tools and processes for GIW® Slurry Pumps across various regions.
Industrial EngineeringManufacturingMechanical Engineering
Responsibilities
Lead advancements of SLYSEL and integrate it with other KSB digital platforms
Maintain accurate product data to support pump selection and analytical tools
Integrate mining products within global and regional configurators
Support implementation of customer and internal landing pages, including UID tagging and integration with C4C and KSB marketing resources
Serve as a liaison for digital and AI-based support tools and facilitate product sustainability data collection (e.g., emissions, water use)
Provide support to internal teams and stakeholders
Develop and manage a product FAQ database and other resources to improve internal communication
Ensure product documentation is accurate, consistent, and accessible
Facilitate effective cross-team communication to drive customer-focused results
Support R&D projects and field trials through the Product Launch Support process
Coordinate and prioritize initiatives that advance the global supply chain for GIW® Slurry Pumps
Assist in resolving product nonconformances with a focus on market needs
Create and maintain departmental and cross-functional procedures and work instructions
Lead and participate in new process rollouts and process improvement activities
Identify and coordinate organization-wide improvement projects
Research competitor products and services
Define and promote each product’s unique value proposition
Identify opportunities to enhance product offerings
Support the integration of third-party products and instrumentation
Coordinate product lifecycle assessments according to KSB’s development process
Collect, summarize, and communicate customer feedback
Explore and utilize new tools and methods for gathering customer insights
Qualification
Required
Advanced proficiency with MS Office
Proficient with SAP Cloud for Customer
Familiar with industrial mining equipment
Knowledge of Total Quality Management and competitive analysis
Strong written and verbal communication skills
Demonstrated peer leadership skills
No direct management responsibilities
Travel requirements: 5–10%
Preferred
Bachelor's degree in engineering or equivalent technical field preferred
MBA or comparable graduate degree is a plus
0–5 years in an industrial product manufacturing environment preferred, but not required
Fluent in English; proficiency in additional languages is desirable
Benefits
Flexible working time models
Individual training opportunities
The best career prospects
Company
KSB Company
ABOUT KSB KSB is one of the world’s leading suppliers of pumps, valves and related systems.
10001+ employees
H1B Sponsorship
KSB Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2011-01-01Private Equity
Leadership Team
J
Johannes Klein
Founder
Recent News
2025-10-10
Company data provided by crunchbase