Customer.io · 6 hours ago
Senior Revenue Intelligence Analyst
United States
Full-time
Remote
Mid, Senior Level
$128K/yr - $128K/yr
5+ years expCustomer.io is a platform that helps over 8,000 companies send automated communications. They are seeking a Senior Revenue Intelligence Analyst to define and measure success across their Revenue Organization, drive data-informed decisions, and improve customer retention and revenue growth.
Digital MediaProduct SearchSaaSSoftware
Responsibilities
Serve as a strategic thought partner to Revenue leaders, helping shape goals, initiatives, and priorities through data-driven insights
Define and standardize key metrics such as Time to Value (TTV), Cost per Contact (CPC), and escalation costs — ensuring everyone’s speaking the same data language
Build reporting and dashboards that clearly measure success and provide meaningful visibility into Revenue performance
Investigate data gaps and inconsistencies across systems like Planhat, Salesforce, Zendesk, and Snowflake, and partner with the Data team to resolve them
Deliver insights and recommendations that highlight friction points, efficiency wins, and opportunities for self-service or automation
Partner cross-functionally to ensure reporting and insights align with company-wide goals, data models, and strategic initiatives
Leverage AI tools to enhance data analysis, automate routine tasks, and uncover new insights faster
Qualification
Required
5-8 years experience in a B2B SaaS environment, ideally working closely with RevOps, Customer Success, Support, or Account Management teams
Hands-on experience building scalable dashboards and reports in BI tools (e.g., Looker, Sigma, Tableau, or similar) to support business decisions
Proficiency with dbt and Snowflake for data modeling, and SQL and Python for data analysis (required)
Experience working with CRM, CSM, or support systems such as Salesforce, Zendesk, and Planhat
Strong analytical and problem-solving skills with a knack for simplifying complex data stories
Curiosity about AI — you use (or are excited to use) AI tools to optimize workflows and explore data creatively
Excellent communication and stakeholder management skills; you make data meaningful for non-technical audiences
A proactive, ownership-driven mindset — you take initiative, ask smart questions, and move projects forward without heavy oversight
Benefits
100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
16 weeks paid parental leave
Unlimited PTO
Stipends for remote work and wellness
A professional development budget
Company
Customer.io
Customer.io enables users to send newsletters to selected segments of customers using their website data.
201-500 employees
H1B Sponsorship
Customer.io has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$9.8MKey Investors
Spectrum EquityOregon Venture Fund
2022-03-08Series A
2021-06-24Equity Crowdfunding· $5M
2017-03-24Seed· $2.9M
Leadership Team
Colin Nederkoorn
Founder & CEO
John Allison
CoFounder, Board Member, CTO Emeritus
Recent News
2025-11-05
SearchEngineLand
2025-11-02
2025-04-10
Company data provided by crunchbase