Birchstone Residential · 3 days ago
Service Manager
Atlanta,GA,US
Full-time
Onsite
Mid, Senior Level
3+ years expBirchstone Residential is a property management company focusing on community maintenance and operations. The Service Manager is responsible for overseeing maintenance work, implementing preventative maintenance programs, and ensuring service requests are completed efficiently.
Property DevelopmentProperty ManagementReal Estate
Responsibilities
Implement and manage Birchstone’s overall regular and preventative maintenance programs, standards, and initiatives
Manage and oversee physical operations and maintenance work at assigned Birchstone community to ensure code compliance, gain efficiencies, and reduce costs
Conduct frequent and regular inspections of the community exterior, offices, amenities, common areas, and individual apartments for adherence to company maintenance and safety standards; document and prioritize action plans based upon inspection findings
Ensure community is prepared for 3rd party inspections and attend such inspections
Receive, manage, schedule, and complete service requests and make readies; ensure timely completion of service requests assigned to Service Technicians and Porters
Ensure adherence to apartment turns within budget and 5 business day make ready time frame
Complete and submit maintenance reports timely and accurately
Promote safety and maintain an up to date Safety Data Sheet manual at all times
Prepare and maintain inventory of tools, equipment, and supplies; work with Property Manager and Regional Maintenance Director to replenish as needed
Create required purchase orders and submit to Regional Maintenance Director and Property Manager for approval
Work in collaboration with Regional Maintenance Director and Property Manager to create supply and capital improvement budgets
Assist Regional Maintenance Director in maintaining site-based facility licenses with local, state, and national licensing authorities as needed
Assist with the implementation and monitoring of corporate and area/region-specific initiatives
Assist in managing contract specs and bids, bid processes, etc.; directly supervise all in-house and vendor maintenance work and accompany outside vendors on service request calls for occupied apartments when necessary
Provide support and assistance in the execution of special projects and assignments including capital improvement projects
Hire, onboard, and train Service Technicians and Porter(s); coach, develop, and evaluate direct reports
Conduct regular meetings with Service Technicians and Porter(s) and act as a resource to community team members for maintenance related matters
Other duties as assigned
Qualification
Required
High School Diploma or Equivalent is required
Three (3) or more years work experience in maintenance, with at least three (3) years of experience supervising maintenance teams is required
In-depth knowledge of and experience in drywall, electrical, carpentry, flooring, plumbing, painting, appliances, HVAC, and lock change required
HVAC type 1 and type 2 certifications required
Certified Pool Operator certification is required (may obtain within 90 days of employment at Birchstone)
Must possess demonstrated effective written and verbal communications skills
Strong leadership skills and the ability to develop, train, and motivate others; strong interpersonal skills
Ability to work independently and in a team environment
Innovative approach to problem solving and troubleshooting; ability to devise creative solutions
Excellent time management skills; ability to work well under pressure and meet deadlines
Ability to effectively manage multiple projects simultaneously
Ability to prioritize tasks and to delegate them when appropriate
Strong organizational and planning skills; attention to detail
Strong working knowledge of OSHA regulations as well as city, state, and federal codes
Strong analytical skills
Proficient with Microsoft Office Suite or related software; possesses general computer skills
Proficiency with or the ability to quickly learn Entrata software and/or other Property Management and supplemental maintenance software solutions
Ability to work varying hours and promptly respond to emergency situations
Valid driver's license required
Preferred
Two (2) or more years work experience in multi-family property maintenance preferred
Experience in capital improvement projects and remodeling preferred
Certified Apartment Maintenance Technician (CAMT) certification is preferred
Bilingual ability in English and Spanish strongly preferred
Company
Birchstone Residential
Birchstone Residential is a property management firm that provides basic services such as leasing, maintenance, & construction management.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2025-04-23Acquired
Leadership Team
April Royal
Vice President of Property Management
Melanie Stiles
Vice President of Business Operations
Recent News
2023-12-24
2023-12-24
2023-12-24
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