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Valsoft Corporation · 7 hours ago

Technical Customer Service Specialist, II

United States

Full-time

Remote

Mid Level

Valsoft Corporation is a company specializing in Software Information Technology and Services, and they are seeking a Technical Customer Service Specialist, II. This role involves providing resolutions to end-users by diagnosing questions and guiding customers through technical solutions, as well as demonstrating software functionalities and assisting in system setups.

Business DevelopmentSoftware

Growth Opportunities

Responsibilities

Troubleshoot support issues of a proprietary case management system

Utilize internal and external tools to achieve a positive outcome for our customers

Assist hosted customers in updating and maintaining their systems including add-on products to also meet federal reporting or accessibility requirements

Demonstrate the ability to adapt to an ever-changing software development life cycle including new technologies and requirements

Coordinate and provide application and database operations triage support to troubleshoot and resolve functional and performance issues encountered in production, development, and test environments

Understand specifications and basic code reading skills

Maintain quality case documentation, including formatting standards and styles

Maintain case movement expectations

Moderate guidance in own area of knowledge

Perform duties as a Project Implementation Support Lead

Identify and communicate potential issues proactively

Design, recommend, and implement procedures necessary to save, retrieve, and recover databases from hardware and software failures

Lead internal and customer calls where subject matter expertise is needed

Qualification

Technical supportSoftware demonstrationsDatabase operationsCase management systemCommunication skills

Required

Intermediate to Advanced Level experience in Technical Customer Support

Ability to troubleshoot support issues of a proprietary case management system

Utilization of internal and external tools to achieve positive outcomes for customers

Assistance to hosted customers in updating and maintaining their systems including add-on products

Demonstrated ability to adapt to an ever-changing software development life cycle including new technologies and requirements

Coordination and provision of application and database operations triage support

Understanding of specifications and basic code reading skills

Maintenance of quality case documentation, including formatting standards and styles

Maintenance of case movement expectations

Moderate guidance in own area of knowledge

Performance of duties as a Project Implementation Support Lead

Identification and communication of potential issues proactively

Designing, recommending, and implementing procedures necessary to save, retrieve, and recover databases from hardware and software failures

Leading internal and customer calls where subject matter expertise is needed

Company

Valsoft Corporation

As a leading player in vertical market software (VMS), Valsoft combines industry expertise with a unique buy-and-hold investment philosophy, managing a growing portfolio of companies that benefit from decentralized leadership and operational autonomy.

Founded in 2015