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Benefit Cosmetics · 5 days ago

Retail Account Manager

Hartford, CT

Full-time

Onsite

Mid, Senior Level

$68K/yr - $85K/yr

Benefit Cosmetics is a company that focuses on beauty products and retail sales. They are seeking a Retail Account Manager who will be responsible for driving retail sales and service results, managing budgets, and building relationships with key partners while overseeing team development and training.

Cosmetics

No H1B

Responsibilities

Ensure that Benefit offers the highest possible level of customer service by coaching and developing the team to deliver outstanding customer service

Promote feel good/fun environment for clients, store personnel, and employees

Monitor Yelp and Google ratings to ensure they average above a collective 4.0

Effectively plan and execute new product launches and corporate programs focusing on retail results

Develop continuous strategies for retail sales growth, including creating and executing in-store events to drive retail sales

Identify Benefit rank and develop and adjust strategies to increase rank and trend with or above the retail store environment and NPD National trend. Must have a thorough and current understanding of competition’s structure and strategies in assigned accounts

Achieve Company initiatives (i.e. “A” Launches, Booster Strategy, etc.)

Schedule and execute Sephora monthly training visits and utilize the Committed, Express Committed, or Blended training modules

Follow up with Sephora Store Operations to ensure gondola updates are completed within one week of the date driven by Benefit Global Merchandise Manager

Strategize with Store Directors for retail sales growth through conducting Brand Business Reviews

Recruit replacement and/or new counter personnel and Aestheticians. Reduce turnover while increasing productivity per person through training and supervision

Successfully identify, recruit, supervise, motivate, develop, and promote a team of store associates, aestheticians, makeup artists, and freelancers

Directly supervise AE personnel where applicable

Build relationships with local Market Cosmetology Schools to provide Ulta with a fresh stream of new Arch Expert recruits. Build relationships with each the District Managers, Prestige Managers, General Managers and Salon Managers to engage them to drive Benefit Product and Service sales

Maintain ongoing monitoring, coaching, training, and motivation of the Benefit, Sephora and/or Ulta personnel – reinforcement training in product lines, applications, selling technique, and in store events

Ensure store and counter are properly merchandised for maximum visual exposure, focusing on permanent and promotional displays, towers, and end caps that are presentable, accessible, serviceable, and easily shoppable

Provide efficient feedback to appropriate Benefit personnel regarding the effectiveness of Benefit strategies, trainings, selling tools, and products

Identify areas of strength and weakness with both the business and people in each account. Formulate action plan to correct problems with specific goals and timetables

Oversee all budget and expenses related to the territory

Manage AE employee relations concerns such as worker’s compensation, leaves of absence, and performance by partnering with Human Resources and Regional Sales Manager for DS personnel

Manage and audit timekeeping/payroll procedures according to payroll timelines

Analyze and communicate all stock concerns to appropriate Department Store, Sephora and/or Ulta personnel to ensure appropriate stock levels

Oversee all sanitation and hygiene standards according to State Board guidelines

Teach, coach, motivate, and develop selling personnel through approachable, effective communication

Effectively lead the organization through change and growth

All other duties as assigned

Qualification

Retail sales experienceCustomer service skillsTeam managementMicrosoft OfficeNegotiation skillsAttention to detailFlexibilityEffective communication

Required

Experience in retail sales and service (beauty industry and wholesale stores a plus) showing strong customer services skills

Previous management experience with leading and coaching teams

Strong attention to detail while simultaneously being capable of seeing the ‘whole picture.'

Flexible and amenable to changes in a fast-paced, high-growth environment. Must be able to multi-task while accommodating changing priorities

Experience with negotiation and influencing at all levels, with ability to communicate with Counter Managers, Sephora cast members and all appropriate Benefit team members including VP's, Regionals, and SF Headquarters

Flexibility to work nights, weekends and some holidays to meet business needs

Experience with Microsoft Office skills, including PowerPoint, Word, Excel & Outlook

Ability to travel as needed

Must have proof of insurance, current and valid driver's license, and reliable means of transportation