Rittal LLC · 1 day ago
Customer Service Representative
Schaumburg, IL
Full-time
Onsite
New Grad, Entry Level
$42K/yr - $48K/yrRittal LLC is a leader in designing and manufacturing innovative industrial and IT enclosures. The Customer Service Representative I acts as a resource for customers, coordinating with internal departments to resolve issues and ensuring customer satisfaction throughout the process.
Consumer ElectronicsConsumer GoodsIndustrialManufacturingRetail
Responsibilities
Recommend replacement products or services based on customer requirements
Provide alternative product options for discontinued product or out of stock products
Proactive Open Order coordination/management
Possess basic technical product knowledge
Provide accurate, valid, and complete information by using the right methods/tools including freight carrier sites and the Rittal Risource Center
Keep records of customer interactions and ensure the proper proactive follow-ups occur
Code all calls accurately, using appropriate wrap up codes
Identify and assess customers’ needs to achieve satisfaction
Escalate customer issues to leader to ensure proper service is being delivered
Follow the Tangro process accurately
Being able to effectively distinguish Service and/or technical support issues/requests and assisting the customer by getting them to the correct department
Provide tracking information for all order shipments
Follow the proper procedures to generate airfreight quotes
Utilize SAP to create quotations for customers accurately
Follow communication procedures, guidelines, and policies
Meet individual/team goals consistently
Follow communication procedures, guidelines, and policies
Manage large amounts of calls, emails, and direct messages daily
Build sustainable relationships through open and interactive communication
Proactively communicate with the sales team and distributors about customer concerns or issues
Qualification
Required
Excellent communication skills both verbal and written
Strong listening, analytical and problem-solving skills
Effectively handle stressful calls in a professional manner
Listens and follows direction
Knows and follows office etiquette
Reflects corporate values and culture
Able to meet deadlines with the highest degree of accuracy
Detail-oriented and capable of prioritizing multiple tasks
Able to work well in a group environment as well as independently
Demonstrates courteous and professional behavior
On time and dependable
Must have the ability to meet the call metric standards
Willing to stay late or come in early when needed
Friendly and cooperative attitude
Participate in training to increase knowledge of products, and customer relationship skills
Other duties, responsibilities, or projects as assigned or required by Manager
Company
Rittal LLC
Rittal LLC is the U.S. subsidiary of Rittal GmbH & Co. KG in Germany and was founded in Springfield, Ohio in 1982.
Founded in 1982
501-1000 employees
Funding
Current Stage
Late StageRecent News
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