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Golisano Institute for Business & Entrepreneurship · 1 day ago

Assistant Vice President of Student Experience

Buffalo, NY

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

Golisano Institute for Business & Entrepreneurship is seeking an Assistant Vice President for Student Experience to lead student services at the Buffalo Campus Center. The AVPSE will oversee advising, compliance, wellbeing, and academic support, focusing on enhancing student persistence and experience across the Institute.

EducationNon ProfitTraining

Hiring Manager

Sarah Billings

Responsibilities

Lead and Deliver Student Services : Lead and manage student experience professionals to deliver advising, mentorship, accessibility services, learning support, orientation and wellness resources. Serve as the primary contactfor all non-instructional student related programs and services at the Buffalo Campus Center

Policy, Compliance & Risk Management: Communicate and monitor student compliance to ensure risk mitigation, NYSED compliance, and satisfy all other internal and external policy and compliance requirements. This includes managing all student conduct matters which include academic integrity, conduct investigations, etc. and associated student conversations

Academic Records Management: Serve as the official academic record keeper for the Buffalo Campus Center. This includes grade verification, enrollment data, processing of changes in student statuses, verifying degree requirements, in alignment with Institute policies and procedures and in collaboration with AVPSE –Rochester etc

Student Case & Crisis Management: Oversee case management for students facing complex academic, personal, or financial challenges through leadership of the Buffalo Coordination, Assessment, Response and Education (CARE) Team

Continuous Improvement & Innovation: Identify and build innovative solutions to improve student service, increase persistence and improve the overall performance of the Institute. This includes coordinating with colleagues across the whole enterprise in the pursuit of quality experiences

Qualification

Leadership in Student AffairsRecords ManagementData-Driven AnalysisTechnology ProficiencyConflict MediationProject ManagementEmpathyInnovationEntrepreneurial SpiritAI SkillsTeam Leadership

Required

Must be available to travel to the Rochester Campus until the Buffalo Campus becomes operational and as needed, for work-related activities

A minimum of three years of evidence-based effectiveness in leadership and management in Academic Affairs, Student Affairs, Student Success, or other education administrative areas

Five years of direct student support, advising, and/or coaching experience

A minimum of one year of records management experience

Behaviors and attitudes that align with the Institute values

Proficient and comfortable with all forms of technology including administrative systems and reporting tools, application of analysis tools and independently skilled in excel and other database tools

Comfortable with conversations that may require mediation, mitigating conflict, and ensuring equity in policy delivery

High capacity in managing and implementing systems and projects

Expertise in learner engagement and proven student success frameworks utilizing data-driven analyses

Evidence of being able to lead teams in time-bound projects to achieve goals

Highly empathetic to the needs of diverse constituents

Comfortable with pioneering new approaches to learning and engaging students

An appreciation for the power of business & entrepreneurship to lift lives and provide economic mobility. This includes being motivated by Golisano Institute for Business & Entrepreneurship mission

Motivated to learn and apply AI skills to improve performance