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Sagent · 4 days ago

Customer Success Manager

United States

Full-time

Hybrid

Mid Level

3+ years exp

Sagent is a leading SaaS-based mortgage servicing and financial technology company dedicated to providing innovative solutions and exceptional customer experiences. They are currently seeking a qualified professional for the role of Staff Customer Success Manager, responsible for managing customer relationships, overseeing project management, and identifying sales opportunities.

EnergyFinanceFinancial Services

Responsibilities

Apply a theoretical knowledge base to strategically manage and achieve project goals through individual efforts

Maintain precise control over project schedules, risks, scope of work, and budgets, ensuring clarity for operational teams and subcontractors regarding customer requirements

Build and nurture strong customer relationships, providing day-to-day advice and support

Serve as a primary point of contact for customers, addressing inquiries, resolving issues, and ensuring overall satisfaction

Actively promote the organization's capabilities to customers, identifying potential sales opportunities

Forward identified sales opportunities to account managers and contribute to achieving contract extensions or additional business within assigned accounts

Manage contracts involving both short- and long-term service commitments

Handle contracts that vary significantly in value and strategic importance, ensuring compliance and customer satisfaction

Qualification

Customer Relationship ManagementSales Opportunities IdentificationProject ManagementContract ManagementCommunication SkillsInterpersonal Skills

Required

Bachelor's degree in Business, Computer Science, or relevant discipline with 3 - 4 years of experience in a related field. Experience will be considered in lieu of a degree

Solid project management skills with a strategic mindset

Exceptional customer relationship management abilities

Proficient in identifying and promoting sales opportunities

Strong communication and interpersonal skills

Effective in maintaining operational control over project parameters

Ability to manage contracts of varying lengths and strategic importance

20% travel

Willingness to be on camera