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LHH · 11 hours ago

Customer Service Coordinator

Batavia, OH

Full-time

Onsite

New Grad, Entry Level

$17/hr - $20/hr

LHH Recruitment Solutions is seeking a highly organized and detail-oriented Customer Service Coordinator for our client in Batavia, Ohio. This role requires strong order management expertise and a commitment to delivering exceptional customer service, supporting customers throughout the entire order lifecycle by managing inquiries, processing orders, and coordinating with suppliers.

Human Resources

Hiring Manager

Bianca Kimble

Responsibilities

Serve as the primary point of contact for customers, building strong professional relationships through timely, respectful, and solutions‑focused service

Respond to customer inquiries via phone, email, and other communication channels

Provide proactive support, including product information, shipping updates, and order guidance

Manage the full order process, from entry to delivery, ensuring accuracy and on‑time fulfillment

Provide updates on production status, ship dates, tracking information, and event deadlines

Research product availability, supplier pricing, lead times, and custom requests

Communicate with suppliers to obtain quotes for custom or high‑volume orders

Act as liaison between customers and suppliers for proof approvals, revisions, and final authorization

Distribute proofs to customers and ensure timely submission of approvals or changes

Document all order‑related details and communications in internal systems

Handle order modifications, including item changes, pricing adjustments, quantity updates, shipping modifications, reimbursements, or credits

Resolve order issues by coordinating with suppliers, internal teams, and accounting departments

Process invoice adjustments, revised invoices, split bills, and advance invoices when required

Assist with supplier setup, verification, and internal routing of orders

Work with internal teams to troubleshoot order discrepancies or shipment issues

Obtain freight estimates and assist with special‑handling shipments

Confirm supplier acknowledgments and resolve discrepancies promptly

Ensure rapid resolution of supplier invoice issues so customer billing remains on schedule

Qualification

Order managementCustomer service experienceWindows-based systemsGoogle WorkspaceAnalytical skillsCommunication skillsAttention to detailOrganizational skillsTeamwork