REV · 1 day ago
Tech Support Specialist
Gonzales, LA
Full-time
Onsite
Entry, Mid Level
1+ years expREV is a company focused on providing quality customer experiences, and they are seeking a Tech Support Specialist to serve as a front-line representative. This role involves real-time troubleshooting, educating customers about products, and ensuring a seamless customer experience.
HardwareInternetTelecommunications
Responsibilities
Works in call center environment answering inbound customer calls concerning inquiries about one or more REV products and/or services
May utilize alarm.com to troubleshoot customer alarm calls
Discovers the root cause of customer problems and identifies the action(s) required to resolve, whenever possible, using company databases, customer information, and collaboration with other departments
Engages in real-time troubleshooting while the customer is on the phone and schedules an service appointment in the system if the problem cannot be resolved
Provides total customer service by answering basic questions about programming over the phone
Builds customer loyalty by ensuring a pleasant experience on each call
Keeps customers informed about progress by checking the status of work orders
Provides seamless customer experience through documenting call details and new account information
Qualification
Required
High School Diploma or equivalent GED
1 year experience working at a help desk and/or in technical support
2 years' experience working at a help desk and/or in technical support
Must be able to obtain CAT 1 alarm certification within first 90 days
Preferred
Degree/certification from an accredited college or technical school in a related field preferred
Experience in telecommunications industry preferred
Degree/certification from an accredited college or technical school in a related field preferred
2 years' experience in telecommunications industry
Company
REV
Rebranded in 2022 – with the merging of three local and storied telecom providers – REV is the combined parent company of Reserve Telephone Company (RTC), EATEL/EATEL Business and Vision Communications.
201-500 employees
H1B Sponsorship
REV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (6)
2021 (4)
2020 (3)
Funding
Current Stage
Growth StageLeadership Team
Joshua Descant
Chief Executive Officer
Peter Louviere, CPA
CFO
Recent News
2025-04-05
2025-01-10
Company data provided by crunchbase