Kobie · 1 day ago
Sr. Director, Client Services
St. Petersburg, FL
Full-time
Hybrid
Director/Executive
12+ years expKobie is a recognized leader in loyalty solutions, fostering a collaborative and growth-focused culture. As the Senior Director of Client Services for the Retail Vertical, you will guide significant client partnerships and ensure loyalty strategies drive customer engagement and revenue growth.
Loyalty ProgramsMarketing
Responsibilities
Serve as the executive-level strategic partner to key retail clients, ensuring loyalty strategy is aligned to enterprise goals and customer engagement objectives
Articulate how loyalty contributes to broader corporate strategy, supporting clients in achieving revenue, retention, and customer experience outcomes
Lead the long-term evolution of loyalty programs by integrating strategy, analytics, and technology to optimize performance, profitability, and member engagement
Translate data-driven insights into actionable recommendations that drive ROI and address emerging customer needs in support of driving best-in-class programs
Continuously scan for risks, political dynamics, shifting priorities, and organizational barriers within client environments, converting them into opportunities that deepen partnership and expand Kobie’s strategic influence
Monitor industry trends, competitor movements, and evolving retail behaviors to shape both client strategy and internal decision-making
Identify and drive opportunities for organic growth across services, technology, analytics, and product enhancements to maximize long-term revenue and value creation
Co-create innovation with clients, leveraging Kobie IP, market intelligence, and emerging loyalty constructs to deliver differentiated, competitive solutions
Lead cross-functional collaboration with Technology, Product, Decision Science, Strategy, and Delivery teams to ensure alignment on strategic priorities and program execution
Translate market and client insights into actionable internal strategies—shaping product roadmaps, operational improvements, and cross-client opportunities
Foster a knowledge-sharing culture that equips teams with the intelligence and context needed to deliver consistent, high-quality outcomes
Demonstrate strong understanding of Kobie’s platform capabilities, integrations, and data ecosystem to guide strategic conversations with client and internal technology teams
Oversee program enhancements, operational execution, and technical implementations with a focus on scalability, efficiency, and quality
Own financial performance across assigned accounts, including forecasting, profitability management, and long-term commercial strategy
Apply strategic and financial engineering to balance short-term wins with sustainable long-term growth for both clients and Kobie
Serve as a trusted advisor, providing clarity, thought leadership, and proactive guidance grounded in loyalty best practices and market insight
Build deep, multi-threaded relationships across complex client organizations, fostering trust and accelerating strategic decision-making
Strategically steward the client relationship map—ensuring executive-level depth and organizational breadth—to anticipate challenges, drive alignment, and negotiate trade-offs that optimize outcomes for both the client and Kobie
Lead, mentor, and elevate a high-performing Client Services team, fostering a culture of accountability, collaboration, and continuous improvement
Empower teams to communicate value clearly, think strategically, anticipate client needs, and drive meaningful outcomes aligned to Kobie’s growth vision
Qualification
Required
12–15+ years in client services, loyalty marketing, CRM, or enterprise program management, with significant experience in the retail sector
Proven track record leading large, complex accounts and cultivating senior executive relationships
Deep understanding of loyalty program strategy, customer engagement, CRM platforms, and data-driven insight application
Strong technical fluency with SaaS platforms, integrations, data ecosystem concepts, and digital customer experience
Demonstrated ability to anticipate risk, identify growth opportunities, and influence strategic direction
Exceptional communication, strategic thinking, analytical problem-solving, and executive presence
Experience managing budgets, P&L, and multi-year commercial strategies that drive portfolio growth
Ability to lead and inspire cross-functional teams in a dynamic, fast-paced environment
Bachelor's degree required; advanced degree or relevant certifications preferred
Ability to travel up to 20% with peak periods up to 35%
Preferred
advanced degree or relevant certifications preferred
Benefits
Flexible Time Off to recharge when needed
Nine Company-Wide Holidays
A diverse suite of benefits prioritizing your growth, development, and personal well-being
Company
Kobie
Kobie is a global, market-leading, end-to-end loyalty solutions provider for the world’s most successful brands.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jean-Louis Casabonne
Chief Financial Officer
Marti Beller
President
Recent News
Morningstar.com
2025-12-11
Company data provided by crunchbase