Rainmaker Hospitality ยท 18 hours ago
Front Office Supervisor avid Hotel West Chester
Hamilton, OH
Full-time
Onsite
Mid, Senior Level
2+ years expRainmaker Hospitality is seeking a dynamic and experienced Guest Services Manager to oversee the front desk and guest services operations of their hotel. The role involves managing a team of guest service agents, ensuring high standards of customer service, and overseeing daily operations efficiently.
Asset ManagementHospitalityHotel
Responsibilities
Manage and lead a team of guest service agents, including scheduling, training, and performance evaluations
Oversee the daily operation of the front desk, including handling guest check-ins, check-outs, and requests
Ensure that tasks are completed efficiently and to the highest standards, including maintaining a clean and organized lobby area and adhering to safety protocols
Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns
Monitor and maintain inventory levels, including ordering and restocking as needed
Complete daily financial and operational tasks, such as reconciling the register and completing shift reports
Other duties as assigned
Qualification
Required
Minimum of 2 years of experience as a guest services manager or in a leadership role in the hospitality industry
Strong leadership and communication skills
Ability to multitask and handle a high-volume workload
Proficiency with computer systems and software, such as Microsoft Office and property management systems
Flexibility to work evenings, weekends, and holidays as needed
Benefits
Paid time off
Medical, dental, and vision insurance
401(k) retirement plan (US only), Employer RRSP match (Canada only)
Professional development opportunities
Positive and supportive work environment
Company
Rainmaker Hospitality
Rainmaker Hospitality is a hotel management firm that provides management services for hotel owners and asset managers.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Prakash Maggan
CFO
Company data provided by crunchbase