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Utility Energy Services · 12 hours ago

Program Operations Manager

Chicago, IL

Full-time

Onsite

Mid Level

$90K/yr - $110K/yr

3+ years exp

Utility Energy Services, LLC (UES) is dedicated to providing energy efficiency solutions with a focus on safety and customer service. The Program Manager – Energy Efficiency & Electrification will manage Illinois-based utility programs, ensuring timely and compliant execution while collaborating with various internal teams and utility partners.

Energy EfficiencyService Industry

Responsibilities

Execute programs in accordance with approved scopes, contracts, TRMs, and ICC requirements

Develop and maintain implementation plans, schedules, and program documentation

Coordinate field service delivery for assessments, direct install, and electrification measures

Ensure volume, savings, and incentive targets are met or exceeded

Serve as the primary day-to-day liaison with utility clients and program administrators

Lead regular status meetings, performance reviews, and reporting discussions

Proactively escalate risks, constraints, and proposed solutions

Support annual planning, mid-year adjustments, and program modifications

Partner closely with Field Operations, Scheduling, Customer Experience, Supply Chain, Finance, and Data teams

Coordinate staffing plans, ramp schedules, and training needs with Operations leadership

Collaborate with Marketing and Outreach teams to support lead generation and customer engagement

Align systems, workflows, and reporting across departments

Support delivery of measures such as smart thermostats, demand response devices, weatherization, heat pump water heaters, heat pump HVAC, and fuel switching offerings

Ensure eligibility, application, and installation requirements meet utility and Illinois TRM standards

Track and validate energy savings, kWh/therm reductions, and incentive payments

Partner with QA/QC teams to ensure programming and measure compliance

Own operational tracking of program budgets, incentives, and invoices

Monitor KPIs including completed appointments, conversion rates, savings performance, quality scores, and customer satisfaction

Utilize dashboards and reports (Salesforce, Power BI, Excel) to inform decision-making

Support audits, evaluations, and data requests

Identify opportunities to improve program efficiency, customer experience, and cost effectiveness

Support pilot initiatives and new measure rollouts

Contribute to proposals, recompete, and expansion efforts within Illinois

Document lessons learned and best practices

Qualification

Energy efficiency managementUtility program experienceProject managementElectrification technologiesSalesforce proficiencyData analysisCommunication skillsOrganizational skillsCross-functional coordination

Required

Bachelor's degree required in Engineering, Energy Management, Environmental Science, Sustainability, Environmental Policy, or a related technical field

3+ years of experience managing utility energy efficiency or DSM programs

Strong project management and organizational skills

Experience coordinating cross-functional teams and external stakeholders

Proficiency with Salesforce (FSL a plus), Excel, and reporting tools

Excellent written and verbal communication skills

Preferred

Master's degree in a relevant discipline is a plus but not required

Professional certifications such as Certified Energy Manager (CEM), Project Management Professional (PMP), LEED GA/AP, or BPI certifications are preferred but not mandatory

Experience working with Illinois utilities, ICC regulations, and TRMs strongly preferred

Familiarity with electrification technologies and programs (heat pumps, HPWHs, EV-related measures a plus)