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First Onsite Property Restoration · 1 day ago

Service Desk Analyst

Greenwood Village, CO

Full-time

Onsite

Entry Level

$30/hr - $35/hr

2+ years exp

First Onsite is a company providing IT support services, and they are seeking a Service Desk Analyst to support over 1,200 internal customers. The role involves troubleshooting technical issues, providing customer service, and contributing to process improvements within the IT team.

CommercialCustomer ServiceIndustrialWater

No H1B

Responsibilities

Support and maintain company technology, including laptops, mobile devices, printers, phones, and software

Troubleshoot and resolve Tier 1 and Tier 2 technical issues; escalate when needed

Provide prompt, courteous support via phone, email, remote tools, and in person

Evaluate and recommend new hardware/software solutions

Deliver A/V support for meetings and provide end-user training as needed

Maintain hardware inventory and assist with equipment setup and deployment

Ensure timely resolution of support requests within defined SLAs, including on-call support when required

Qualification

Service Desk supportTechnical troubleshootingRemote support technologiesITIL certificationCompTIA A+ certificationNetwork+ certificationSecurity+ certificationCustomer serviceA/V supportDocumentation skillsTeam collaboration