Magma Math · 10 hours ago
Customer Support Representative (CSR)
Rapids, NY
Full-time
Onsite
New Grad, Entry LevelMagma Math is one of the world’s fastest-growing ed tech companies, transforming math education through AI. The Customer Support Representative (CSR) will be responsible for providing support to teacher users and ensuring they maximize their use of the Magma Math platform.
Higher Education
Responsibilities
Provide fast, friendly, and knowledgeable chat support to our customers
Hold weekly office hours to help troubleshoot and answer questions on the fly
Get intimately familiar with school rostering systems to ensure our customer teachers and students have the right access to Magma Math
Create and edit creative and brand-aware (fun!) external support documentation and user guides
Help craft and send product-focused customer email communication
Respond to customer surveys to see where we can improve our products and services
Report bugs, errors, and feature requests to our Product team
Run our Solutions Competition twice a year, emailing customers and tracking usage across all North American district partners
Send customer swag
Help clean up data in our Support tools
Pull data and reporting from our database
Qualification
Required
Enjoy collaborating with your team and others at Magma Math
Independent and sharp problem-solver
Ability to world-class service with great patience and a smile
Flexible and open to rapid changes in a dynamic work environment
Interested in growing together with us
Comfort with technology
Ability to analyze data to make informed decisions
We love to hire people who are tenacious, smart, have a strong sense of ownership, and are excited to grow in their career
Preferred
Basic knowledge of Excel and SQL
Experience in education, ed tech, customer support, or have completed a coding bootcamp
Benefits
Health
Dental
Vision
401k
Generous PTO policy + bank holidays off
Paid parental leave
Company
Magma Math
Magma Math is a K-12 math solution that encourages students to show their work and enables teachers to understand their students' thinking.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase