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Discovery Land Company · 6 hours ago

Pro Shop Retail Assistant

Coeur d'Alene, ID

Full-time

Onsite

Entry Level

1+ years exp

Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts. They are seeking a Pro Shop Retail Assistant to assist the Retail Manager with daily operations, provide exceptional customer service, and drive sales through member relationships.

Commercial Real EstateReal EstateReal Estate Investment

Responsibilities

Assist the Retail Manager with day-to-day operation execution of the Retail Operation

Provide exceptional service and communication at all times with members, guests and team members

Greet all guests and members politely and promptly, proactively anticipate needs to enhance experience, demonstrate sense of urgency for responding to guest needs during all interactions

Utilize point-of-sale system to record transactions

Drive sales through building member relationships and maintaining knowledge of brands in the store and current fashion trends in the region

Be aware of promotions and current Members on property

Ensure company packaging standards are upheld and implement special touches like gift-wrap, thank-you notes, etc

Assist and service members and their guests with all retail purchases, returns and special orders

Answer retail shop phones professional and redirect calls as needed

Continuously monitor the retail shop for cleanliness and organization

Apparel should be folded tight and stacked properly

All tags should be tucked in and not visible

All apparel on hangers and mannequins should be steamed and neat

The floor should be clean and free of any outdoor debris, trash, etc

Work directly with Merchandiser on guidance for merchandising and rotating displays on a regular basis

Monitor and drive sales to meet monthly revenue budgets through promotion and customer service, receipt flow management, floor rotations, retail events, etc

Conduct and reconcile monthly inventory

Monitor best sellers and core stock items regularly and communicate immediate inventory needs to Retail Merchandiser

Monitor levels of all retail supplies: packaging, tagging supplies, etc. and communicate to Retail Merchandiser when running low on supplies

Follow established procedures for opening and closing the shop

Assist in Member Services, Golf Operations, and Special Events as needed

Other duties as assigned

Qualification

Retail operations experienceCustomer service experiencePoint of Sale SystemsMicrosoft Office knowledgeGolf retail knowledgeSales abilityEnglish proficiencyAttention to detailCommunication skillsTeamwork

Required

At least six (6) months of previous work experience in hospitality or customer service, preferably in a fast paced, luxury service environment

Extraordinary attention to detail, quality and service

Ability to sell and create rapport with customers

Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members

Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands

Ability to work in a team environment

Ability to stay calm and focused during the busiest of times

Ability to read, write, speak, and understand English

Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds