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Global Payments Inc. · 4 days ago

Sales Engineer

United States

Full-time

Hybrid

Entry, Mid Level

$80K/yr - $90K/yr

2+ years exp

Global Payments Inc. is a company that facilitates money movement between buyers and sellers through innovative technology. They are seeking a Bilingual Sales Engineer to leverage technical knowledge and sales skills to drive business growth by educating sales channels on product features and maintaining customer relationships.

AppsBankingCreditEnterpriseFinanceFinancial ServicesPayments

No H1B

Hiring Manager

Paula Rushing

Responsibilities

Provide technical training webinars for dealer and direct sales channels

Provide sales training on how to demo cloud POS products and highlight key features

Regularly maintaining communication with Dealers through Dealer exchange forum as well as individual direct contact with Dealers to monitor level of satisfaction with the product/s

Assisting, teaching and guiding dealer and direct on cloud POS products by maintaining and monitoring Dealer forums and helpdesk

Attend, set up and work national trade shows, conferences and other marketing events to promote cloud Products to increase the company’s visibility within the industry. This includes event planning meetings and pre-staging terminals for the trade shows before they are shipped out

Escalation and assistance to upper management if level 1 or 2 support is unable to resolve the issue in a timely manner. Oversee the entire issue until it is resolved and make sure it is properly escalated internally. The ecosystem may include internal, end-user, Dealer, vendors and anyone else involved or tied to the issue

Responsible for maintaining demo database samples for presentation and sales efforts that Dealers can use for specific target markets

Moderator of the dealer product specific exchange group/s. Escalating and responding appropriately to individuals or to the group

Attend and participate in monthly Dealer Advisory Board meetings. This requires knowledge of current product issues, staying up to speed on current product roadmap and new feature releases and being able to speak to functionality on upcoming features

Regular meetings with product specific support and programming department/s to discuss latest escalations and new features as well as follow-up on outstanding issues

Loading and maintaining product knowledge and sales materials within the helpdesk

Support Beta tests of new products before commercial release including finding aplha/beta Dealers and clients to test with and report feedback to programmers, support and managers involved

Assist senior management and software developers to understand end-user and market requirements for future software development to ensure success

As needed, join meetings with vendors and industry partners to provide technical expertise and knowledge of their respective products

Participate in commercialization of new product hardware, software and features to general availability

Qualification

POS product knowledgeTechnical supportBilingual (English/Spanish)Product presentationsCustomer needs evaluationHospitality experienceRetail experienceRelationship buildingProblem solvingOrganizational skills