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Capps Plumbing and Sewer, Inc. · 5 hours ago

OAG - Data & Information Services | Customer Service Representative II | 26-0233

Texas-AustinWork Locations

Full-time

Onsite

Entry, Mid Level

2+ years exp

Capps Plumbing and Sewer, Inc. is seeking a Customer Service Representative II for the Office of the Attorney General’s Data and Information Services Division. The role involves complex customer service support, responding to mail inquiries, and accurately processing a large volume of incoming and outgoing items.

CommercialCustomer ServiceProperty ManagementResidential

Responsibilities

Intake, evaluate and sort incoming mail, paying special attention to mail codes and document attributes to ensure it is routed correctly

Receive and process incoming documents and incoming payments

Responds to staff inquiries regarding incoming and outgoing mail correspondence in accordance with Division guidelines, policies and procedures

Research guidelines, policy and procedure to provide guidance to complex requests

Communicates with agency staff in person, by phone, or email

Processes certified and overnight mail, enters information into databases

Create and maintain activity logs, files, and reports on services

Performs general clerical services including filing and record keeping

Reads and interprets rules, regulations, policies and procedures

Performs related work as assigned

Maintains relevant knowledge necessary to perform essential job functions

Attends work regularly in compliance with agreed-upon work schedule

Ensures security and confidentiality of sensitive and/or protected information

Complies with all agency policies and procedures, including those pertaining to ethics and integrity

Qualification

Customer serviceMail operations knowledgeMicrosoft ExcelMicrosoft WordSound judgmentEffective communicationTeam collaboration

Required

Graduation from high school or equivalent

Two years of full-time experience working in the following (or closely related) fields: administrative support, customer service, general office, or clerical experience in a professional office or mail center environment; may substitute sixty credit hours from an accredited college or university for the required experience

Knowledge of mail operations and processes

Knowledge of city streets and ability to navigate prescribed locations in a timely manner

Knowledge of traffic regulations

Skill in handling multiple tasks, prioritizing, and meeting deadlines

Skill in effective oral and written communication

Skill in exercising sound judgment and effective decision making

Ability to receive and respond positively to constructive feedback

Ability to work cooperatively with others in a professional office environment

Ability to provide excellent customer service

Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)

Ability to arrange for personal transportation for business-related travel

Ability to work more than 40 hours as needed and in compliance with the FLSA

Ability to lift and relocate 50 lbs

Ability to travel (including overnight travel) up to 5%

Must possess a valid Texas driver's license and good driving record