IDEXX Livestock Diagnostics ยท 21 hours ago
Customer Support Consultant - Bilingual
United States
Full-time
Remote
New Grad, Entry LevelIDEXX Livestock Diagnostics is an innovation leader in veterinary and diagnostic services, and they are seeking a Customer Support Consultant - Bilingual. This role involves providing exceptional customer support to veterinarians and animal healthcare professionals while effectively resolving inquiries and coordinating laboratory services.
Biotechnology
Responsibilities
You will act as the liaison between customers and the IDEXX laboratories
As a member of this team, you will answer customer questions and quickly and effectively resolve issues
You will provide and clarify lab test results, coordinate follow-up tests on samples, and help coordinate the pickup and delivery of samples
Qualification
Required
The ideal candidate will be fluent in both French and English
The ideal candidate will be highly motivated, goal-oriented, and a strong collaborator
A proven track record of providing extraordinary customer service
You are experienced in a technically related field, veterinary practice, laboratory setting, and/or contact center environment is helpful
It is important to have strong computer and technical skills
You will be a master problem solver with fine attention to detail while leveraging your strong organizational skills in a multi-tasking environment
You have the ability to learn quickly and apply skills and abilities to a variety of customer interactions
Superb listening and communication (verbal and written) skills are a must in order to be a successful customer support specialist
Strong interpersonal skills with the ability to establish rapport quickly are equally important qualities to have
Ability to be on the phone for 8 hours a day in a quiet workspace or office
This role requires schedule flexibility
Reliable and dependable attendance is an essential function of this position
When working from your virtual office, you are required to be available by telephone, voicemail, email, and Teams Microsoft messaging during your scheduled business hours
A high-speed hardwired internet connection (minimum 15 Mbps download; 3 Mbps upload) must be maintained
Preferred
You possess an associate's or bachelor's degree in a computer-related discipline or scientific (Biology/Chemistry/etc.) discipline is preferred or equivalent combination of education and experience
Benefits
Eligible for annual bonus
Health / Dental / Vision Benefits
Company
IDEXX Livestock Diagnostics
Diagnostic tests and services to monitor the health of herd and flock animals worldwide.
5001-10000 employees
H1B Sponsorship
IDEXX Livestock Diagnostics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
2020 (1)
Funding
Current Stage
Late StageCompany data provided by crunchbase