Compunnel Inc. ยท 17 hours ago
Quality Support Specialist (Homeless Service)-- NARDC5712978
Avondale, AZ
Contract
Onsite
Entry Level
2+ years expCompunnel Inc. is seeking a Quality Support Specialist to support the Street Outreach, Navigation, and Resources (SONAR) team. The role focuses on ensuring accurate data and documentation for outreach operations, assisting with caseload management, and providing front-line triage and support to individuals in need.
Information Technology & Services
Hiring Manager
Deepak Chawla
Responsibilities
Enter client and service data into the Homeless Management Information System (HMIS), City systems, and partner databases accurately and within required timelines
Review records for completeness and data quality, including required fields, documentation, and coding, and to flag discrepancies or missing information for SONAR staff
Prepare basic reports and summaries to support program monitoring, workload tracking, and internal quality improvement activities
Act as a caseload assistant to SONAR staff by maintaining shared task lists, tracking follow up deadlines, and monitoring outcomes of referrals
Monitor referrals to partner agencies, including shelters, housing providers, the Housing Authority of Maricopa County, behavioral health providers, and rental or utility assistance programs, and document outcomes or barriers
Communicate referral status updates to SONAR staff and assist with next steps such as gathering documentation, rescheduling appointments, or initiating alternative referrals
Provide front-line triage at the Resource Center, including initial screening, identification of priority needs, and routing to appropriate SONAR staff or partner agencies
Assist with basic triage and information gathering in the field as needed, including documenting location, contact information, and presenting needs
Staff weekend heat relief locations during the heat season (May 1 through October 1), including on-site triage, tracking attendance, coordinating supplies, and ensuring completion of required documentation and data entry
Provide clear, respectful, and trauma-informed information about SONAR services, eligibility criteria, and referral pathways to community members and partners
Assist in maintaining inventory of outreach and Resource Center supplies, including water, hygiene items, basic survival items, forms, informational materials, and office supplies
Assist with scheduling internal and external meetings, preparing agendas and materials, and taking notes as requested; maintain assigned equipment such as laptops, tablets, and phones and report maintenance needs promptly
Support SONAR coordinators with special projects, team huddles, and quality improvement activities as assigned
Serve as a proxy for coordinators at community meetings, workgroups, or partner convenings when requested, including listening, taking notes, sharing approved program information, and reporting back key information and action items
Maintain professional and collaborative relationships with partner agencies, landlords, community groups, and other City departments
Qualification
Required
High school diploma or equivalency
At least two (2) years of experience in human services, administrative support, case management support, quality assurance, or data entry in a social services, housing, or homeless services environment
Demonstrated experience with data entry and records management in electronic databases or case management systems
Proficiency with common office software applications, including word processing, spreadsheets, email, and basic data tracking tools
Valid Arizona operator driver license
Level 1 Fingerprint Clearance Card required within three (3) months of hire
Preferred
Experience with the Homeless Management Information System (HMIS) or similar human services data systems
Experience supporting homeless services, housing programs, or outreach teams
Experience with data quality, reporting, or quality assurance activities
Two (2) years of direct case management experience in a human services setting
Bilingual skills in English and Spanish, including the ability to speak and translate in both languages
Knowledge of trauma-informed care principles and Housing First practices
Company
Compunnel Inc.
Compunnel Inc. is where AI-native solutions meet human ingenuity, helping enterprises reimagine talent, technology, and growth.
5001-10000 employees
H1B Sponsorship
Compunnel Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2276)
2024 (1682)
2023 (1992)
2022 (2366)
2021 (2223)
2020 (2220)
Funding
Current Stage
Late StageLeadership Team
Andy Gaur
Founder, Chairman & CEO
Karthik Natarajan
Executive VP & CTO
Company data provided by crunchbase