Chubb · 1 day ago
Sr Mgr, Account and Client Services
1110 Market Street, Chattanooga, TN, 37402, US
Full-time
Onsite
Mid, Senior Level
3+ years expChubb is a world leader in insurance, and they are seeking a Senior Manager, Account and Client Services to lead a team of Client and Account Specialists. This role will focus on team performance, training, and serving as a primary point of contact for organizational projects and initiatives.
Commercial InsuranceFinancial ServicesHealth InsuranceInsuranceMortgageRisk Management
Responsibilities
Includes supervisory accountabilities with direct reports
Serve as a subject-matter expert on all CWB systems, processes, and products
Assist the Account and Client Specialist team with extensive and complex escalations and at-risk customers
Serve, as needed, as the primary representative of the Account and Client Specialist team on project work, process evaluations, and broad escalations
Own the Training process for the Account and Client Specialist team, including the Onboarding of new hires
Serve as the point for continuous improvement and increased efficiencies for the Account and Client Specialist team
Own and manage the repository of Standard Operating Procedures for the Account and Client Specialist team
Serve as a primary partner for the Account Management and Account Executive Organization, working to enhance the partnership between the teams
Serve as the primary liaison and representative of the Account and Client Specialist team with all internal and operational business areas
Assist with the distribution of work across the Account and Client Specialist team, as needed
Qualification
Required
Includes supervisory accountabilities with direct reports
Serve as a subject-matter expert on all CWB systems, processes, and products
Assist the Account and Client Specialist team with extensive and complex escalations and at-risk customers
Serve, as needed, as the primary representative of the Account and Client Specialist team on project work, process evaluations, and broad escalations
Own the Training process for the Account and Client Specialist team, including the Onboarding of new hires
Serve as the point for continuous improvement and increased efficiencies for the Account and Client Specialist team
Own and manage the repository of Standard Operating Procedures for the Account and Client Specialist team
Serve as a primary partner for the Account Management and Account Executive Organization, working to enhance the partnership between the teams
Serve as the primary liaison and representative of the Account and Client Specialist team with all internal and operational business areas
Assist with the distribution of work across the Account and Client Specialist team, as needed
Excellent interpersonal and communication skills (both verbal and written), confident presence, strong team player, diplomatic and flexible with the ability to listen well, persistent and patient in endeavoring to fully understand customer needs, supporting and encouraging approach
Ability to structure and manage work across multiple functions & locations
Ability to influence and build consultative, trust-based relationships
Ability to work independently and make good decisions consistent with divisional objectives and handle conflict with minimal oversight
Ability to research and solve problems with moderate supervision
Ability to understand client account economics, including product designs, rates and pricing
Ability to multi-task in an extremely fast paced environment
Preferred
4-year college degree or equivalency strongly preferred; equivalent work experience may substitute
Experience with voluntary benefit lifecycle. 3 years of group benefits insurance industry experience preferred
Experience with Chubb Workplace Benefits and CWB operations preferred
Demonstrated experience leading a team through change
Demonstrated experience building and executing a training and onboarding plan for new hires
Demonstrated experience leading and driving improvement (team and individual) using data
Demonstrated experience with data-based coaching and performance improvement/management
Proficient in MS Office, including Outlook, Word, Excel, & PowerPoint
Benefits
Health insurance
Dental insurance
Tuition reimbursement
A company-match 401(k) plan
Disability insurance
Life insurance
Employee referral bonuses
Company
Chubb
Chubb is a mortgage firm that offers risk management, property, health, personal, business, health, home, and life insurance.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$10.25BKey Investors
Berkshire Hathaway
2025-08-04Post Ipo Debt· $1.25B
2024-07-29Post Ipo Debt· $1.3B
2024-05-15Post Ipo Equity· $6.7B
Leadership Team
Annmarie Dugan Hagan
CFO Operations Technology & Transformation Chubb Group
John Keogh
President & Chief Operating Officer
Recent News
Beinsure - Insurance, Reinsurance, InsurTech Insights
2026-01-14
2026-01-08
2025-12-30
Company data provided by crunchbase