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NAPA Auto Parts · 16 hours ago

Business Application Support Engineer - Intern

Birmingham, AL, USA

Internship

Onsite

Intern

Motion Industries, a leading industrial distribution company, is seeking a driven BA Support Engineer Intern to join our dynamic Business Applications Support team. This internship offers an incredible opportunity to gain hands-on experience in ITIL, IT service management, and application support—working alongside seasoned engineers who ensure seamless business operations every day.

AssociationAutomotive

Responsibilities

Participate and gain understanding of application support processes

Engage in stakeholder communication. Identify and escalate technical bottlenecks to the appropriate teams

Support the resolution of application incidents, working to meet service level agreements

Use ITSM tools, such as ServiceNow

Use GenAI tools to perform application/code troubleshooting, testing, and monitoring

Assist with the creation and maintenance of user guides and support documentation

Work on small enhancements or minor application fixes as part of learning exercises

Use low/no code platforms to automate processes and standardize technology solutions

Shadow and learn from senior support engineers in deploying, maintaining, and managing applications

Qualification

ITILIT service managementApplication supportSQLProblem-solvingCommunication skills

Required

Working on a BS degree computer science, Information Technology, or a related field

Interest in learning application support and IT service management practices

Good problem-solving skills with a willingness to learn and adapt

Strong communication skills

Preferred

Basic understanding or coursework related to IT, software applications, or supply chain processes is a plus

Basic knowledge of scripting, SQL, or programming languages is a plus but not mandatory

Company

NAPA Auto Parts

Glassdoor3.5

Through nearly 6,000 auto parts stores and over 16,000 auto care and collision centers in the U.S., NAPA has America’s largest network of parts and care.

Founded in 1925