New York Road Runners · 10 hours ago
Volunteer Operations Coordinator
New York, NY
Full-time
Onsite
Entry Level
$55K/yr - $55K/yr
1+ years expNew York Road Runners (NYRR) is the world’s premier community running organization, dedicated to inspiring individuals through running. The Volunteer Operations Coordinator will support the recruitment and management of volunteers for over 50 NYRR events annually, ensuring a positive experience for all participants.
Association
Responsibilities
Assist with the New York Road Runners (NYRR) volunteer recruitment, onboarding, training, placement, and recognition strategies for over 26,000 volunteers annually to ensure positive volunteer experience
Assist with the customer service experience for over 26,000 volunteers year-round
Support on-site volunteer management at 20-25 of our events including weekly races, the 5 Borough Series, and the TCS New York City Marathon
Correspond with volunteers for each event in a timely manner including initial confirmation, possible changes, emergency information, and post event follow up
Support the annual 9 + 1 Program to ensure that runners are aware of the races and other opportunities that meet the requirements of the program
Assist in the promotion and execution of the Volunteer Leader Program to ensure volunteer leaders are recruited, onboarded, and trained
Support outreach to potential volunteer groups to help grow the impact of volunteers at 5 Borough Series races and the TCS New York City Marathon
Assist with the inventory of volunteer equipment, apparel, and incentives for all NYRR events
Determine race volunteer needs and post opportunities for over 100 races, community-related projects and experiential events throughout the year
Assist with year-round volunteer registration launches and buildout of volunteer opportunities with internal software
Assist with the Volunteer and Medical inbox through the Salesforce platform
Check-in volunteers, process volunteer communications and lead email communication efforts as it relates to community related projects, monitor the volunteer registration progress, prepare reports and other administrative services related to our on-line volunteer registration system
Coordinate with the Event Management and Logistics (EML) Team and Event Staffing (ES) Team to ensure an appropriate number of volunteers for events
Prepare detailed logistical plans detailing volunteer placement for each NYRR event
Coordinate volunteer efforts with the Youth and Community Events Team
Qualification
Required
Minimum 1 years' work experience in the nonprofit or events sector
At least 1 years' customer service experience
Knowledge of good practice in volunteer management a plus
Experience in recruitment or community organizing
Ability to comprehend complicated projects and create a set step-by-step plan to complete them
Thrive in a fast-paced team setting that includes ongoing collaboration
Strong communication skills; ability to work with diverse groups a must
Self-motivated with strong organizational skills, analytical talent, and attention to detail
Exceptional written and verbal communications skills
Ease with public speaking and facilitation to represent NYRR at various volunteer related functions
Ability to meet and perform under tight deadlines, think clearly under pressure, and exercise good judgment
Ability to exercise discretion, maintain confidentiality of sensitive information, and exhibit professionalism always
Proficient in Microsoft applications (Excel, Word, Outlook, PowerPoint)
Willingness to work non-traditional hours and various weekends
Strong commitment to diversity, equity, and inclusion
Ability to lift heavy equipment greater than 10lbs
Ability to stand for long periods of time
CPR/AED and First Aid Certification or willing to complete the CPR and First Aid Instructor class
All staff are required to work the NYC Half Marathon, Brooklyn Half Marathon, and the TCS NYC Marathon
Preferred
Experience with volunteer recruitment and management software
Company
New York Road Runners
New York Road Runners is a philanthropic organization supporting adolescents and youths through various running competitions.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Rob Simmelkjaer
Chief Executive Officer
Recent News
MarketScreener
2025-11-03
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