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Kantar · 1 day ago

Associate, Client Service, Brand Performance

Michigan, Work from Home

Full-time

Hybrid

Entry Level

$61K/yr - $102K/yr

1+ years exp

Kantar is the world’s leading data, insights and consulting company, and they are seeking an Associate in Client Service for Brand Performance. This role involves developing client relationships, contributing to project financials, and learning brand research processes to support account teams effectively.

AdviceBrand MarketingConsultingInformation TechnologyManagement ConsultingMarket ResearchMarketingRetail

No H1B

Responsibilities

Individual contribution to project financials and time spent on job for assigned projects

Contributes to Brand Performance new business opportunities to maintain and grow book of business

Learning how to price and scope jobs and build a statement of work

Starting to manage day to day and tactical communication for accounts

Working to independently address client questions and requests, manage expectations and deadlines while providing status updates, coaching on complex or new challenges

Working to design research and contributes to the process (survey design, sample, specs, to deliverables)

Responsible for delivering on client servicing values and driving client satisfaction

Learning project tools, processes and is able to execute independently

Contributes to critical and analytical thinking on accounts

Loops in senior support when needed

Provides active feedback to account teams

Contributes to strategic priorities (Blueprint, +1/cross-sell strategy, SPARK)

Generate positive energy and contributes to Brand Performance team culture

Qualification

Market research experienceQuantitative methodologiesProject managementMicrosoft OfficeSPSSDetail orientationAnalytical thinkingCuriosityCommunication skillsTime management

Required

1+ years of professional experience or strong internships / MMR programs; market research experience preferred with exposure to quantitative methodologies

Strong process and time management skills; capable of prioritizing and delivering against multiple/competing deadlines; prior project management experience preferred

Proficient computer skills in Microsoft office tools and ability to master other needed business tools (e.g., SPSS, Survey Reporter, data management / cross tab tools and other proprietary tools)

Strong detail-orientation with ability to manage multiple work streams and among multiple teams

Excellent communication skills (verbal and written) with ability to use logical reasoning and problem-solving

Natural curiosity, a can-do attitude, driven and willing to take initiative

Bachelor's degree in market research/marketing or related social science, mathematics and/or other analytic disciplines