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Texas Health and Human Services · 3 days ago

MEPD Program Manager

Laredo, TX

Full-time

Hybrid

Mid, Senior Level

$5,098.66/mo - $8,304.83/mo

2+ years exp

Texas Health and Human Services Commission (HHSC) is committed to creating a positive impact in the lives of fellow Texans. The MEPD Program Manager will manage eligibility unit supervisors and ensure timely and accurate delivery of eligibility services while providing program and technical assistance.

Health Care

No H1B

Responsibilities

Manages operations to ensure delivery of eligibility services in a timely and accurate manner according to state and federal regulations

Develops and maintains systems to monitor operations and ensure compliance with policies and procedures in assigned area

Collects, organizes, analyzes, and prepares material in response to requests for information, complaints, and reports

Review and approves all staffing and personnel actions, evaluates program operations to recommend modifications and develop efficiencies when needed and provides a variety of narrative and statistical reports regarding performance standards and staffing needs

Works with the general public, regional management, and State Office staff to resolve inquiries/issues in an effective and timely manner

Participates in program analysis with regional management staff

Selects, manages, and develops staff through conferences, mentoring, training, and performance appraisal

Manages time and leave, payroll, and personnel actions

Must be able to work occasional overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon

Must be able to work in a demanding, rapid-paced and developing environment

Qualification

SNAP program experienceMedicaid program experienceSupervisory experienceMicrosoft Office proficiencyCustomer service managementTeam developmentAnalytical skillsEffective communicationProblem-solving skills

Required

High School diploma or GED equivalent is required

Sixty (60) semester hours from an accredited college or university is required. Two (2) years of customer service experience may be substituted for required education

A minimum of two (2) years' experience, gained within the last 5 years', in supervising a SNAP, Medicaid, Medicaid for the Elderly and People with Disabilities (MEPD) or Cash Assistance program/unit

Current experience within two (2) years in SNAP, Medicaid, Medicaid for the Elderly and People with Disabilities (MEPD), Cash Assistance or other Medicaid programs

Experience in planning, developing, implementing, and monitoring individual or unit performance improvement plans to enhance employee or unit performance

Experience leading, mentoring, or motivating staff with varied skill levels and experience

Experience using computer software such as Microsoft Word, Excel, and Outlook

Application indicates the willingness to work beyond normal work hours of 8:00 AM – 5:00 PM

Application indicates the willingness to travel