The Casino at Dania Beach · 2 days ago
Players Club Representative - Customer Service Representative
Dania Beach, FL, US
Full-time
Onsite
Entry Level
1+ years expThe Casino at Dania Beach is dedicated to providing fun and spectacular customer service, and they are seeking a Players Club Representative to join their team. The role involves assisting guests with inquiries, executing Players Club operations, and ensuring a positive experience for all visitors.
Gambling & Casinos
Responsibilities
Attends to all guest comments, questions, complaints, etc. in a friendly and efficient manner
Has full understanding of facility’s features, amenities and systems (Players Club, box office ticketing system, etc.)
Executes all aspects of Players Club – recruits and registers new members, explains Club benefits and rules, checks and redeems points, validates promotional points
Executes all aspects of box office – sells event tickets, assists guests with ticketing inquiries, handles Will Call area, etc
Stays updated on promotions, special events, etc. to be able to competently inform guests
Serves as central problem-solving hub for employees to report issues occurring on the gaming floor or buffet area. Communicates reported issues to appropriate individuals
Executes required announcements in the casino
Acts as a greeter in the Casino
Performs usher duties as needed on event days
Assists with promotional giveaways as needed including but not limited to moving boxes and bagging items
Other duties as assigned
Qualification
Required
Excellent customer service skills required
Strong written, oral and interpersonal communication skills
Must have keen attention to detail
Must have knowledge of Microsoft Office programs
Must be willing to learn Players Club and box office systems
Must be flexible and able to work well independently and in a team environment
Must be able to work a flexible schedule to include nights, weekends and holidays
Must be able to move items weighing up to 25 pounds within the casino
May be required to assist customers in an open, well-ventilated, semi-enclosed terrace where cigarette and cigar smoking is permitted
Key Access: Sensitive keys issued. Heightened responsibility for not leaving property /returning keys timely
Must apply and be able to obtain the appropriate state occupational gaming license, which includes lifetime FBI criminal background check
Must be able to pass drug testing as per company's Drug Free Workplace Policy and applicable background checks
Preferred
High school diploma or GED preferred
Bilingual (English and Spanish) strongly preferred
1-2 years of customer service experience preferred
Benefits
401(k) Retirement Plan (Traditional and Roth with up to 4% Employer Match)
Paid Time Off (15 to 25 days)
Paid Parental Leave (2 weeks)
Medical Plans
Health Savings Account (HSA)
Dental Plans
Vision Plan
Free Employee Assistance Program
Free Short-Term Disability
Free Basic Term Life Insurance
Long Term Disability
Accident/Critical Care Plans
Group Term and Whole Life Insurance
Pet Insurance Discounts
Onsite Employee Meal Discounts
Onsite Entertainment Discounts
Free Access to continuous learning & development opportunities
Free Access to exclusive Discounts & Perks
Free Parking
Company
The Casino at Dania Beach
You have waited long enough, and now you can try out an all new gaming experience! The Casino at Dania Beach features Las Vegas style Slot Machines, the hottest Card Room in town, multiple dining options, live Jai-Alai, a Simulcasting & Sports Bar and so much more! We also bring nationally known entertainers to South Florida.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase