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KPMG US · 11 hours ago

Lead Specialist, ServiceNow

Charlotte, NC

Full-time

Hybrid

Senior Level

$131K/yr - $256K/yr

5+ years exp

KPMG is a leading advisory firm that provides excellent opportunities for career advancement and personal development. They are seeking a Lead Specialist in ServiceNow to design and implement solutions, manage technical leadership, and drive continuous improvements within the ServiceNow platform.

Financial Services

No H1B

Responsibilities

Lead the design and implementation of ServiceNow solutions, ensuring alignment with business objectives, and oversee the development and customization of ServiceNow applications and workflows

Explore and integrate AI-driven solutions within the ServiceNow platform to enhance automation, improve decision-making, and optimize service delivery

Provide technical leadership and mentorship to development teams, fostering skills, growth, and collaboration, and collaborate with stakeholders to gather and analyze requirements, translating them into technical specifications

Manage the lifecycle of ServiceNow modules, ensuring efficient and effective operation, and conduct technical reviews of design, code, and implementation to maintain high-quality standards

Drive continuous improvement initiatives in ServiceNow functionality and performance, and troubleshoot and resolve complex technical issues within the ServiceNow platform

Stay updated with the latest ServiceNow features and best practices to drive innovation and efficiency, and communicate effectively with business units and stakeholders, providing training and support to enhance ServiceNow adoption and utilization

Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualification

ServiceNowJavaScriptITIL processesHTML/CSSAJAXAnalytical skillsProblem-solvingCommunication skillsLeadership skillsInterpersonal skills

Required

Minimum five years of recent professional experience leading ServiceNow projects

Bachelor's degree in computer science, information technology, or related field

Proven track record for leading ServiceNow projects and teams

Strong proficiency in JavaScript, HTML/CSS, and AJAX

Experience with ITIL processes and frameworks

Excellent problem-solving and analytical skills

Strong communication, leadership, and interpersonal skills

Ability to travel as needed

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)