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2060 Digital · 6 days ago

Client Success Manager

Brainerd, MN

Full-time

Onsite

New Grad, Entry Level

$50K/yr - $65K/yr

0+ years exp

2060 Digital is seeking a Client Success Manager to support client onboarding and campaign coordination in the digital marketing space. The role involves managing client relationships, ensuring smooth implementations of digital products, and providing exceptional service to drive client retention and revenue growth.

AdvertisingMarketing

Culture & Values

Responsibilities

Manage client onboarding from start to finish, ensuring implementation is well-organized and aligned with client expectations

Serve as an advisor to clients, utilizing 2060 Digital resources, best practices, and tools

Efficiently manage and oversee multiple client onboarding projects concurrently

Develop agendas, manage and lead external client meetings, such as kick-offs, and participate in reporting sessions

Collaborate with clients to ensure proper access and connectivity across their website and advertising platforms--such as Google, Meta, and others--to support accurate tracking, reporting, and campaign execution

Own the creative request process by coordinating with clients and internal production teams to ensure timely delivery of all necessary assets

Set clear expectations with the client regarding creative deadlines, approval timelines, and potential impact on campaign launch dates

Collaborate with the Digital Brand Strategist (DBS) to ensure all creative assets align with the overall campaign strategy and objectives

Keep stakeholders informed with clear, timely progress updates

Identify and recommend process improvements and resource enhancements tailored to client needs, supporting continuous optimization efforts

Liaison with internal teams to present feedback or improvements to internal processes related to onboarding and escalate any issues preventing successful implementations

Collaborate with team members to gather data and deliver high-quality, accurate, and insightful reports, while providing client training on reporting dashboards as needed

Support ongoing efforts to optimize the customer experience and foster successful interactions throughout onboarding and across the entire client lifecycle

Lead client retention efforts by providing exceptional service that ensures client satisfaction and nurtures lasting partnerships

Provide flexible support across the entire Customer Success Management team as needed to ensure seamless coverage and maintain operational continuity

Perform additional duties as assigned

Qualification

Digital marketing knowledgeGoogle AnalyticsProject managementInterpersonal skillsTime managementConflict resolutionTeam collaborationCommunication skillsAdaptabilityDetail-oriented

Required

Ideal background includes a degree in marketing, communications, or a related field and up to 2 years of experience in a digital agency or equivalent hands-on digital marketing role

Strong project management and time management skills; familiarity with project management software is a plus

Ability to support new customers and their success in achieving long-term value from digital solutions

Exceptional interpersonal skills; adept at connecting with clients from diverse backgrounds and clearly explaining complex technical and business concepts in a relatable manner

Skilled in building strong relationships and resolving conflicts, with the ability to influence and align internal teams and external partners

Clear, professional communicator with strong phone and video presence; remains calm and solutions-focused under pressure

Proven ability to manage multiple competing priorities and effectively prioritize work in a fast-paced, dynamic environment

Knowledge of current digital marketing trends and tactics

Experience working with Google Analytics, Google Tag Manager, and the broader Google Suite of tools, and the ability to understand, validate, and verify reporting metrics to ensure data accuracy and clarity

Must be highly creative, adaptable, and detail-oriented, with a strong ability to manage deadlines effectively

Proven ability to collaborate in a team-oriented environment

Ability to work in compliance with company policies and procedures

Project an appropriate professional appearance and demeanor

Ability to work established schedule and other hours as needed

Sits, stands and walks on a regular basis

Ability to communicate in English both verbally and in writing

Ability to hear and see clearly

Dexterity to manipulate computer keys and other office equipment

Requires the ability to think creatively, tactically and to articulate information in a clear and concise manner to others verbally and in writing

Must be able to perform the essential functions of the job