US Pediatric Partners · 2 weeks ago
Patient Communications Specialist
Aiken, SC
Full-time
Onsite
New Grad, Entry LevelUS Pediatric Partners is seeking a Patient Communications Specialist to serve as a key liaison between patients and the healthcare organization. This role involves managing patient inquiries, delivering accurate information, and enhancing the overall patient experience through effective communication.
CommunitiesHealth Care
Responsibilities
Serve as the primary point of contact for patient inquiries via phone, email, patient portals, or in person
Provide accurate and timely information regarding appointments and general services
Coordinate with clinical and administrative staff to resolve patient concerns and ensure follow-up
Schedule, confirm, and reschedule appointments using eClinicalworks EMR
Document all patient interactions in accordance with HIPAA and organizational policies
Escalate complex issues to appropriate departments while ensuring continued communication with the patient
Monitor patient feedback channels and assist with service recovery when necessary
Support internal communication efforts to improve patient engagement and satisfaction
Attend staff meetings
Manages time efficiently
Completes all mandatory training
Demonstrates commitment to superior patient and family experience
Collaborates with others to coordinate care, resolve concerns, and address the needs of patients and family members
Prioritizes safety by taking initiative to identify and eliminate risks
Respects and considers patient rights to privacy by complying with all HIPAA guidelines
Communicates professionally and appropriately
Builds strong working relationships
Identifies, analyzes and solves problems
Accepts responsibility for decisions and actions
Utilizes appropriate resources to effectively and successfully execute responsibilities
Adheres to regulatory and company policies and procedures
Qualification
Required
High school diploma or equivalent
Working knowledge of computer applications
Ability to speak, read and write effectively
Demonstrates proper telephone etiquette
Ability to work independently without direct supervision
Ability to coordinate, analyze, observe, make decisions, and meet deadlines, in a detail-oriented manner
Preferred
Prior medical experience
Knowledge and/or prior experience with insurance verification and patient accounts
Prior experience with EMR
Company
US Pediatric Partners
US Pediatric Partners provides comprehensive, accessible, and coordinated care to children and families in underserved communities.
51-200 employees
Funding
Current Stage
Growth StageRecent News
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