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Latham & Watkins · 8 hours ago

Technology Support Specialist II

San Francisco, CA

Full-time

Onsite

Entry, Mid Level

$85K/yr - $100K/yr

2+ years exp

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The Technology Support Specialist II will provide support for desktop, notebook, and remote computing issues, while also assisting with printers and mobile devices.

Law Practice

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Providing assistance to end users for firm-approved applications using a variety of different methods; applications include Microsoft Office, iManage, ChangePro, Intapp Time (DTE), Remote Desktop Services, VPN, and other applications as deemed necessary

Performing regular maintenance on desktop and notebook computers, printers, monitors and peripheral hardware

Setting up and configuring desktop and notebook computers and printers

Meeting and coordinating with other local Technology department members on product installation, training, and support, and assisting or running projects on various issues as needed

Setting up conference rooms to use technology services (e.g. presentations, video conferencing, and audio/visual elements)

Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

Qualification

Microsoft Office 365Windows OSPC hardware/softwareIManage 10Litera ChangeProPrinter supportCustomer-focused experienceSoftware installationsTraining experienceTechnical documentation

Required

A high school diploma or an equivalent

A minimum of two (2) years of technology support experience with PC hardware/software

Display knowledge and proficiency in a wide variety of software programs, including Windows OS and Microsoft Office 365 (Word, PowerPoint, Excel, and Outlook), iManage 10, and Litera ChangePro

Demonstrate advanced knowledge of standard hardware components and peripherals

Possess working knowledge of printer and MFD hardware/settings to perform basic support

Preferred

A bachelor's degree or an equivalent in Computer Science or Information Systems, preferably

A minimum of two (2) years of experience in a customer-focused role, preferably

Experience with software installations and upgrades, training, and technical documentation, preferably

Benefits

Healthcare, life and disability insurance

A generous 401k plan

At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure

Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)

Professional development programs

Employee discounts

Affinity groups, networks, and coalitions for lawyers and staff

Company

Latham & Watkins

Glassdoor4.3

Latham & Watkins is a global law firm with more than 3,500 lawyers in its offices located in Asia, Europe, the Middle East and the United States.

Founded in 1934

New York, US

1001-5000 employees

http://www.lw.com

H1B Sponsorship

Latham & Watkins has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (70)

2024 (66)

2023 (65)

2022 (52)

2021 (53)

2020 (30)