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First Federal Bank NC · 4 days ago

Part Time Account Representative (Teller-Angier)

Angier, NC

Part-time

Onsite

New Grad, Entry Level

First Federal Bank NC is seeking a Part Time Account Representative to provide excellent customer service and support in a banking environment. The role involves processing client transactions and ensuring compliance with bank policies and regulations while maintaining customer satisfaction.

BankingCommercial LendingFinancial ServicesLending

Responsibilities

Provides professional teller services to the bank’s customers by prompt acknowledgement of the customer, maintaining a friendly and courteous demeanor, ensures customer satisfaction on transaction requests and presents a professional image

Accurately and efficiently completes customer transactions, including but not limited to, cashing checks, receiving deposits, savings account transactions, change orders, processing transfers, loan payments, cashier’s checks, stop payments and wire transfer requests

Follows bank and department policies and procedures, regulations and security procedures, completes necessary documents and maintain customer confidentiality

Responsible for achieving performance standards for referrals and cross-sell of products and services to achieve bank growth objectives

Processes mail, night depository and ATM deposits

Balances cash drawer and maintains control and accounting of the bank’s cash assets

Assists in completing special day-end processing and daily reports

Qualification

Cash handling experienceCustomer service skillsAttention to detailCommunication skillsFraud detection techniquesComputer proficiencyTime management skillsTeamwork

Required

High school diploma or equivalent experience

Cash handling experience

Excellent customer service and communication skills

Accuracy and attention to detail

Ability to effectively access and interpret information on computer screens, documents, and reports

Ability to utilize processes and techniques for detecting fraud and preventing fraud situations

Objectively handle, process, and secure sensitive information and communications

Confirmation of a good employment history

Confirmation of no criminal convictions

Good credit status for prior two years

Capable of communicating on multi-line telephone, composing short memos, reading, writing, hearing, bending, standing, speaking, reaching, sitting for long periods of time

Lifting and carrying objects up to 20 pounds, turning full range of motion above head

Researching, gathering, compiling data, proficiently entering data in preparation of spreadsheets, text or graph reports

Understanding manuals, policies and procedures

Learning in a reasonable amount of time and accurately applying that knowledge

Completing tasks with numerous interruptions

Performing job duties and responsibilities without direct supervision at the level permitted or authorized in accordance with job responsibilities