Access TeleCare · 14 hours ago
Salesforce Solution Architect, Technical Analyst (Remote)
United States
Full-time
Remote
Senior Level
7+ years expAccess TeleCare is redefining how hospitals and health systems deliver behavioral health care through innovative telemedicine solutions. The Salesforce Solution Architect, Technical Analyst will be responsible for solving complex business and technology problems, developing technical solutions within the Salesforce platform, and collaborating with various stakeholders to enhance operational efficiency.
Enterprise SoftwareHealth CareInformation TechnologyTelecommunicationsVideo Conferencing
Responsibilities
Translate clinical and operational requirements into successful technical implementations aligned with company strategy that best leverage the Salesforce platform
Participate in technical design sessions, develop technical solution documentation aligned with the business objectives
Analyze business processes, document requirements, and effectively present options, considerations, and solutions to stakeholders
Leverage experience with native Salesforce and third-party automation tools. Collaborate with internal resources to leverage automation tools such as RPA and AI to supplement Salesforce functionality and integrations
Work with internal and contractor resources to ensure clarity in requirements and validate the delivery of requests is aligned with their vision
Configure solutions, fields, objects, and declarative automations on Salesforce platform
Design and execute test plans to ensure quality delivery
Follow SDLC standards and participate in design reviews during projects to ensure appropriate patterns are followed
Estimate the level of effort to implement a solution based on business requirements and provide work breakdown structures for assigned tasks
Absorb new product and technical capabilities from Salesforce during new product releases and acquisitions
Provide excellent customer service to meet or exceed expectations during launch or migration
Document technical solutions and translate those solutions into consumable assets for non-technical stakeholders
Stay current with evolving Salesforce features and offerings
Contribute to technology team initiatives and assist with other relevant projects as assigned
Assist with user support tickets, work with AppExchange products, perform technical troubleshooting, perform testing and QA
Coordination with contractor resources including creation of requirements documents, technical specifications, validation of functionality built by contractor resources, and communication about required changes
Other duties as assigned
Qualification
Required
Bachelor's Degree in Technical Management, Computer Science, Engineering or related field, or equivalent work experience
Minimum of 7 years of CRM experience, minimum 9 years Salesforce platform preferred
Certified Salesforce Administrator
Salesforce platform experience, including Sales Cloud, Service Cloud, Field Service, Experience Cloud, and common AppExchange solutions
Hands-on administration and configuration experience using the Salesforce declarative application administration interface
Knowledge of Salesforce Field Service
Knowledge of integrations, 3rd party integration tools, ETL with Salesforce
Knowledge of Object-Oriented Analysis and Design, database design and software development lifecycle
Ability to perform automated testing and write unit tests
Problem-solving skills with proven ability to work cross-functionally either on a team or as an individual contributor
Proven ability to develop and optimize integrated business processes across disparate systems
Familiarity with agile software delivery methodologies and tools
Knowledge of modern CRM DevOps best practices
Experience with Copado
Experience in cloud platforms and applications, and experience implementing and integrating at enterprise-scale
Working knowledge of data analytics platforms (Tableau)
Experience working with large data sets
Excellent written, presentation and verbal communications skills
Ability to thrive in a high growth, fast-paced organization and 100% Remote based environment
Must be able to remain in a stationary position 50% of the time
Occasional travel for meetings and collaboration
Preferred
Master's degree in computer science / engineering or related field
Certified Salesforce Field Service Consultant
Service Cloud Consultant
Sales Cloud Consultant
Platform Developer I
Application Architect
Certified Salesforce Technical Architect
Experience with RPA and AI highly preferred
Past experience in healthcare a plus
Benefits
Comprehensive benefits — health, dental, vision, life, and 401(k)
Flexible vacation and wellness days — we value performance and balance
Company
Access TeleCare
Access TeleCare provides telemedicine technology solutions for hospitals and health systems.
501-1000 employees
H1B Sponsorship
Access TeleCare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
Funding
Current Stage
Public CompanyTotal Funding
$633.33MKey Investors
Warburg Pincus
2022-02-03Acquired
2021-01-01Debt Financing· $125M
2020-11-02Post Ipo Equity· $165M
Leadership Team
Chris Gallagher
Chief Strategy Officer
M
Mitchell Rubin
Chairman - Department of Neurology
Recent News
2025-12-31
Fierce Healthcare
2025-10-15
Behavioral Health Business
2025-09-17
Company data provided by crunchbase