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Mid-Willamette Valley Community Action Agency · 4 days ago

Program Manager - ARCHES Nest

Salem,OR,US

Full-time

Onsite

Mid, Senior Level

6+ years exp

Mid-Willamette Valley Community Action Agency is seeking a Program Manager for their Home Youth Services. This role involves coordinating housing and support services programs, supervising staff, ensuring compliance with grant requirements, and maintaining partnerships with community agencies.

Responsibilities

Manages HOME Youth Services shelter projects and employees

Oversees data collection, input, and analysis. Adjusts program as necessary in response to data

Develops, evaluates and implements program materials, policies and procedures

Assist Director(s) in managing grants and budget

Actively and effectively participates in internal and external meetings, the local Continuum of Care, trainings, and other compliance events

Answers the phone: answers calls, takes and responds to messages appropriately (land line, cell phone and social media)

Takes crisis calls: conducts crisis intervention over the phone and in-person (land line, cell phone and social media)

Completes client documents in an accurate & professional manner: intake, call logs, client notes etc

Mediates conversations among youth and others as needed

Issues appropriate youth consequences as needed, according to policy and procedure

Advocates for and obtains services for youth and their families

Effectively presents information and responds to questions from clients, customers, partners, and the public

Creates and maintains positive relationships with staff, youth and youth's families with ethical boundaries

Accurately documents and reports all services both in print and electronically, in adherence to agency and external oversight requirements

Facilitates all staff meetings and trainings

Provides transportation to youth via program vehicle

Responds to after-hour support requests from staff to ensure youth have care at all times

Serves as lead on program wide projects such as data collection, community-based initiatives, creating workflow guides, and staff development

Cross-trains to cover youth sites including dispensing medications and providing dire supervision of youth residents

Consistent punctuality and reliable attendance are essential requirements for this role

Ability to work effectively and maintain positive, professional relationships with team members and clients

Qualification

Program ManagementSupervisory ExperienceData AnalysisCommunity PartnershipsMicrosoft OfficeCrisis InterventionPlanningOrganizationEmpathyCommunication SkillsProblem Solving

Required

Associates degree in social sciences or related field preferred

Six years of work in fast-paced customer service, healthcare, education, social or community services or related public-facing sectors. One year of program management experience preferred

A minimum of two years of supervisory experience in administration or program management/coordination in a social service or community services setting preferred

Driver qualifications are required for this position. Valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the previous three years are required

Candidate must pass an Oregon Department of Human Services criminal background check and comprehensive MWVCAA background screening prior to employment

Candidate must pass pre-employment and random drug/alcohol screenings

Training completion is required within first 30 days of hire

Demonstrated experience working with the at-risk, homeless, runaway and street youth population as well as community partners and social service agencies

Possess intermediate to advanced computer skills. Proficient in Microsoft Word, Excel and Outlook, database software, online tools, and video conference platforms

Ability to read, analyze and articulate technical procedures, legally binding contracts, and governmental regulations

Must possess excellent planning, organization and time management skills

Ability to effectively communicate both orally and in written form

Ability to work some evenings, weekends, early morning hours

Demonstrates tact, diplomacy and empathy when communicating formally and informally with clients, staff and program partners

Ability to effectively de-escalate heightened interactions

Preferred

Preference will be given to candidates with work experience working with special needs population and/or experience working with youth or high-risk youth 11-18 years of age

Prior training experience in the following areas preferred but not required: CRP/First Aid, Food Handler's, Mandatory Reporting, Privacy Laws, Trauma Informed Care, Suicide Intervention, Collaborative Problem Solving, and Recognizing & Reporting Child Abuse & Neglect