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Gozzer Ranch Golf and Lake Club · 2 days ago

Spa Front Desk Coordinator

Spokane-CdA Area

Full-time

Onsite

New Grad, Entry Level

Gozzer Ranch Golf and Lake Club is a premier resort offering a luxurious experience. They are seeking a Spa Front Desk Coordinator to provide exceptional customer service, manage appointments, and promote spa services to enhance member experiences.

AgricultureHospitalityLifestyleResidential

Responsibilities

Greet members with a warm, friendly and sincere welcome upon arrival

Check members/guests in and out of their spa treatments

Obtain and help maintain member intake forms, consent forms, and other documentation

Provide anticipatory service to members, including offering information about club services, activities, and directing/cross-selling members to other areas of the club/property

Tour the spa facility with prospects, new members, and establish rapport with members

Educate members about products or services that can complement the treatment

Answer phones and book appointments. Must send confirmation in a timely manner or communicate when you expect to confirm their booking

Actively promote the Wellness Program, treatments, retail, and available promotions

Look up past transactions & preferences in Point of Sale Program

Revise tickets to include required detailed information

Manage daily scheduling and spreadsheets

Knowledge of retail products and ability to explain, suggest and sell

Unpack, label, display and inventory retail

Listens and addresses member requests and responds with appropriate action and provides accurate information

Conduct daily front desk/lobby area checklist inspection noting inconsistencies and accuracies, and communicating to the Spa/Salon Manager

Diffuse member challenges and communicate issues or complaints through the appropriate channels in a timely manner

Assist spa attendants and locker room staff to maintain clean and stocked locker room facilities as needed

Qualification

Point of Sales ProgramsCustomer ServiceComputer SkillsDetail OrientedOutstanding People SkillsMulti-taskingSpa ServicesEnglish ProficiencyTeamworkCommunication Skills

Required

High School diploma or GED equivalent required

Must have strong computer, phone and verbal skills

Detail oriented with the ability to multi-task and work well alone

Outstanding people skills and a warm, friendly personality

Knowledge and understanding of all spa services and operations

Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members

Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands

Ability to work in a team environment

Ability to stay calm and focused during the busiest of times

Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds