Renewed Vision ยท 18 hours ago
Support Representative
United States
Full-time
Remote
New Grad, Entry LevelRenewed Vision is seeking an outgoing Support Representative to provide world-class support to users through sales and technical support calls and chats. The role involves troubleshooting customer technical problems, scheduling sessions, and improving customer references through documentation and quality checks.
MobileSoftware
Responsibilities
Answer incoming communication and troubleshoot customer technical problems with our software products and other hardware
Put customers at ease and help them solve their technical problems quickly
Use time management skills to prioritize customer calls and quickly address all customer technical problems
Improve customer references by writing and maintaining documentation
Increase ticket deflection rate by performing quality checks of AI Agents
Assist customers with their deployment, configuration, problem triage, and troubleshooting of our software products
Qualification
Required
Outgoing individual with good interpersonal skills
Handle sales and/or technical support calls/chats
Customer and reseller training
Respond to emails and online chat requests for technical support
Schedule phone calls and screen share sessions to assist in solving a customer's problem
Answer incoming communication and troubleshoot customer technical problems with our software products and other hardware
Put customers at ease and help them solve their technical problems quickly
Use time management skills to prioritize customer calls and quickly address all customer technical problems
Improve customer references by writing and maintaining documentation
Increase ticket deflection rate by performing quality checks of AI Agents
Assist customers with their deployment, configuration, problem triage, and troubleshooting of our software products
Like to help people achieve their best
Have used ProPresenter and/or other Renewed Vision products in live productions
Know general computer troubleshooting strategies
Understand video production workflows and industry terms (such as camera signals, switchers, keying, and video compression)
Are critical thinkers and problem solvers
Can express themselves well with the written word
Can type quickly
Have a drive and ability to make processes more efficient
Preferred
Have experience working in a production environment, with a deep knowledge and understanding of how Renewed Vision Products (ProPresenter, PVP, Pro Video Sync, Scoreboard) are used in production environments
Have customer Service related experience in a written format
Ability to work both independently and within a team with minimal supervision
Company
Renewed Vision
Renewed Vision LLC was established in 2000 as an endeavor to create production software for ministry markets.
Founded in 2001
11-50 employees
H1B Sponsorship
Renewed Vision has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2021 (1)
Funding
Current Stage
Early StageLeadership Team
Jonathan Sheehan
Chief Operating Officer
Greg Dolezal
Partner
Company data provided by crunchbase