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Tempus AI · 1 day ago

Billing Support Representative I, Remote - PST

United States

Full-time

Remote

Entry Level

$21/hr - $26/hr

1+ years exp

Tempus AI is a company that focuses on providing innovative solutions in the healthcare space. They are seeking a Billing Support Representative who will be the primary contact for billing questions from patients, clients, and payors, assisting with billing-related issues and ensuring timely communication and resolution.

Artificial Intelligence (AI)BiotechnologyHealth CareMachine LearningMedicalPrecision Medicine

Responsibilities

Provide support to clients and patients in a timely and professional manner

Use critical-thinking and problem-solving skills to generate appropriate solutions for billing issues

Retrieve inbound requests through a minimum of one channel, respond to the client’s or patient’s needs or direct them to the appropriate party

Correspond with patients via phone, email, chat, or text to provide and request information needed to successfully bill for testing

Document all client, patient, and payor interactions within Ambry systems completely and thoroughly

Review, identify, and process documents appropriately

Understand frequently asked questions regarding Ambry products and processes, utilizing resources as needed

Assist with incoming inquiries from patients and clients, providing one-touch resolution whenever possible for all billing-related issues

Demonstrate the following skills and abilities: Organize and attach documents to its corresponding case, Real-time direct client communication, Inter-departmental communication and coordination, Preliminary billing and insurance knowledge, Communicate intermediate knowledge of Ambry products and systems to internal teams

Other duties as assigned

Qualification

Billing support experienceCPT & ICD10 knowledgeMicrosoft OfficeSalesforce knowledgeMathematical skillsCommunication skillsProblem-solving skillsAttention to detail

Required

1+ years of experience in billing support

Possesses a high school degree or higher

Knowledge of CPT & ICD10 codes, medical terminology, insurance plans and processes

Excellent telephone and communication skills

Capable of excelling within a team environment

Capable of accomplishing workload and additional projects with no supervision

Ability to communicate effectively

Attention to detail

Ability to prioritize work

Working knowledge of standard office equipment (printers, fax machines, phone systems, office software and internet)

Flexibility regarding job assignments

Working knowledge of Microsoft Office, Google Chrome, and internet usage required

Ability to read and interpret documents and Ambry requisitions, operating and maintenance instructions, and procedure manuals

Ability to write routine reports and correspondence

Ability to speak effectively one-on-one, in group settings, with clients and with employees of the organization

Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Certificates, Licenses, Registrations- none required

Preferred

Bachelor's degree preferred, but not required

Salesforce or other case management software preferred

Benefits

Short-Term Incentive Plan with the target at 3% of your annual earnings

Company

Tempus AI

Glassdoor3.0

Tempus is making precision medicine a reality by applying AI in healthcare, deriving insights from our expansive library of clinical data and molecular data.

Founded in 2015

Chicago, Illinois, USA

1001-5000 employees