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JetBlue · 23 hours ago

Product Analyst Crewmember Technology

New York, NY

Full-time

Hybrid

Entry Level

$52K/yr - $72K/yr

1+ years exp

JetBlue is seeking a Product Analyst Crewmember Technology who will be responsible for production support and continuous improvement efforts within the Crewmember Technology team. The role involves managing testing, defect management, and ensuring high-quality product releases while collaborating with various teams to enhance user experiences for crewmembers.

Air TransportationTransportation

No H1B

Responsibilities

Reviews product release notes, creates test scenarios, and manages user acceptance testing tasks and resources

Liaises with Product Manager and business matrix partners to understand testing results, defects, and gather necessary approvals

Manages defects with various business partners in all environments, ensuring defects are resolved, tested, and released

Liaises with Business Subject Matter Experts to maintain knowledge of business processes, policies, and procedures

Supports incident and problem management by troubleshooting, resolving issues, and documenting necessary findings

Performs regular QA testing for products and partners with the internal QA team to ensure automated testing scripts are implemented when possible

Assists in the creation of change management documentation and supports deployments to ensure a smooth transition into production environments

Collaborates with data and analytics teams to analyze metrics for optimizing product performance and identifying trends

Gathers and analyzes end-user feedback to ensure products deliver a seamless, intuitive experience for crewmembers

Seeks opportunities for continuous improvement by exploring innovative technologies

Supports the larger Crewmember Technology team with ad hoc research projects and other assigned tasks

Other duties as assigned

Qualification

Analytical experienceTesting managementTechnical troubleshootingMicrosoft Office SuiteCustomer support experienceHTMLCSS knowledgeMulti-taskProblem-solving skillsAttention to detailCustomer-focused

Required

High School Diploma or General Education Development (GED) Diploma

One (1) year of analytical experience

One (1) year of testing or incident management work experience with technical troubleshooting and problem-solving skills

Ability to rapidly resolve issues and recognize when escalation is necessary

Knowledge of Microsoft Office Suite, including Outlook, Project, Excel, Power Point, SharePoint, Word and Visio

Must be able to work under pressure and meet deadlines

Ability to multi-task

Customer-focused

Strong sense of urgency and attention to detail

Available for overnight travel (10%)

Must pass a pre-employment drug test

Must be legally eligible to work in the country in which the position is located

Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred

Bachelor's degree in a related field or equivalent experience

One (1) year of experience in Customer Support or Airport Crewmember Products (i.e. Sabre CSS Suite, BlueEye, eGOR, gates, Brock, etc.)

Knowledge of technology fundamentals and concepts (Microsoft technologies preferred)

Knowledge of Technology disciplines and interdependencies working knowledge of HTML, CSS and other web programming languages

Previous experience in the airline or call center industry

Benefits

Healthcare benefits

401(k) plan and company match

Crewmember stock purchase plan

Short-term and long-term disability coverage

Basic life insurance

Free space available travel on JetBlue

And more

Company

JetBlue

Glassdoor3.7

When JetBlue first took flight in February 2000, our founding goal was to bring humanity back to air travel, and over two decades later, we still put our customers, crewmembers and communities at the center of everything we do.

Founded in 1998

Long Island City, New York, USA

10001+ employees