DNI (Delaware Nation Industries) · 1 month ago
Call Center Representative
United States
Full-time
Remote
New Grad, Entry Level
$10/hr - $10/hrDNI (Delaware Nation Industries) is seeking a Channel Blend Call Center Representative to join their remote team. The role involves qualifying leads for clients by following scripts and guidelines, while maintaining professionalism and customer service standards.
Business DevelopmentConsultingInformation ServicesInformation TechnologySoftware
Responsibilities
Follow proper technical procedures utilizing computer and telephone equipment to contact or transfer prospects to generate a qualified lead base to meet client expectations
Professionally greet prospects by speaking clearly and listening effectively
Read from and adhere to script procedures as established by the client, which may involve a rigid verbatim script
Maintain acceptable level of quality assurance scores
Accurately log qualified leads/sales following proper documentation and reporting procedures
Successfully qualify leads by verifying all required information according to client and company guidelines ensuring a fully compliant lead
Comply with all federal, state, client, and company rules, regulations, and procedures
Provide excellent customer service by always maintaining professionalism
Maintain a positive attitude towards prospects, co-workers, and all levels of management
Multi-tasking the essential job functions by reading, typing, speaking, and maneuvering through multiple web forms/screens/browser tabs simultaneously
Maintain acceptable attendance according to policy
Be able to adapt readily to changes in scripting, campaign procedures, policies, and any other requirements associated with the job
Qualification
Required
Minimum of 20 hours per week with a consistent schedule
Computer (Not a Chromebook or tablet)
Phone (cellphone or landline)
Headset, Earbuds, or Headset WITH mic
Internet (Ethernet cord, adapter, or wi-fi booster is required)
Mouse for computer (Not a trackpad)
Follow proper technical procedures utilizing computer and telephone equipment to contact or transfer prospects
Professionally greet prospects by speaking clearly and listening effectively
Read from and adhere to script procedures as established by the client
Maintain acceptable level of quality assurance scores
Accurately log qualified leads/sales following proper documentation and reporting procedures
Successfully qualify leads by verifying all required information according to client and company guidelines
Comply with all federal, state, client, and company rules, regulations, and procedures
Provide excellent customer service by always maintaining professionalism
Maintain a positive attitude towards prospects, co-workers, and all levels of management
Multi-tasking the essential job functions by reading, typing, speaking, and maneuvering through multiple web forms/screens/browser tabs simultaneously
Maintain acceptable attendance according to policy
Be able to adapt readily to changes in scripting, campaign procedures, policies, and any other requirements associated with the job
Company
DNI (Delaware Nation Industries)
The DNI family consists of tribally owned companies featuring multiple HUBZone and SBA 8(a) Certified companies operating as federally recognized prime contractors providing state-of-the-art Enterprise IT services, Cybersecurity services, Research and Development, Construction, Management, and Professional services to federal and commercial clients.
Founded in 2015
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jerry Kennedy
Chief Team Servant (aka President & CEO)
Jay Graham
President
Recent News
2024-02-18
Company data provided by crunchbase