Apply on Employer Site

Programmers.io · 12 hours ago

Senior Information Technology Support Engineer

San Francisco, CA

Contract

Hybrid

Senior Level

5+ years exp

Programmers.io is seeking a highly skilled and proactive IT Support Engineer Lead to provide advanced technical support and leadership across their distributed workforce. In this role, you will oversee the deployment and optimization of hardware and software solutions while ensuring reliability, security, and scalability.

Enterprise SoftwareInformation TechnologyManufacturingSoftware

Growth Opportunities

H1B Sponsor Likely

Hiring Manager

Abhinesh Kumar

Responsibilities

Lead and mentor the IT support team, setting standards for timely, high-quality technical assistance across macOS, Windows, and SaaS platforms

Develop and execute strategies for end-user support, device configuration, and system maintenance to improve reliability and user experience

Administer and manage devices using MDM tools such as Intune, Kandji, and Automox, ensuring compliance and security standards are maintained

Manage and support critical SaaS platforms including Slack, Microsoft 365, Atlassian, Okta, and Zoom, handling integrations, permissions, and user lifecycle management

Configure and maintain core network services (DNS, DHCP), VoIP systems, and A/V conferencing solutions to enable seamless collaboration

Collaborate cross-functionally with other teams to identify technical improvements, contribute to architectural decisions, and support organizational initiatives

Design and deliver training sessions for employees on software tools, hardware usage, and IT best practices to foster self-sufficiency and adoption

Drive automation and process improvement initiatives to increase efficiency and reduce manual intervention across IT workflows

Qualification

MDM platformsMicrosoft 365 managementNetwork troubleshootingSaaS ecosystemsVoIP systemsAutomation mindsetCommunication skillsProblem-solvingMentoring

Required

5-8 years of IT support experience in a fast-paced, dynamic environment, including 3+ years in a Lead or Level 2 role

Deep expertise with MDM platforms (Intune, Kandji) and endpoint management

Strong hands-on skills in hardware, software, and network troubleshooting, with a structured and analytical problem-solving approach

Experience managing Microsoft 365, Okta, and other SaaS ecosystems at scale

Solid understanding of networking protocols and configuration (DNS, DHCP, VPNs, VLANs, firewalls)

Demonstrated success in mentoring junior IT staff, managing escalations, and improving helpdesk workflows

Familiarity with VoIP and A/V systems configuration and troubleshooting

Excellent communication and documentation skills, with the ability to translate technical concepts for non-technical users

A mindset focused on security, automation, and continuous improvement

Physical requirements: operate a computer for 8 hours per day; give and receive detailed information through verbal and written communication

Company

Programmers.io

IBM i is evolving. And so are we.

Founded in 2012

Coppell, Texas, USA

1001-5000 employees

https://programmers.io/

H1B Sponsorship

Programmers.io has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (2)