Capital One · 17 hours ago
Senior Manager, Design Operations & Strategic Initiatives
McLean, VA
Full-time
Onsite
Senior Level
$201K/yr - $229K/yr
5+ years expCapital One is a financial services company that is passionate about creating memorable and meaningful product experiences. They are seeking a Senior Manager of Design Operations & Strategic Initiatives to partner with the Chief of Staff and enable a high performing organization, overseeing key initiatives and managing team communications and events.
BankingCredit CardsFinanceFinancial Services
No H1B
Responsibilities
Serve as a trusted advisor, confidential thought partner, and sounding board to the Chief of Staff
Develop and iterate management practices to enable our transparency, efficiency and effectiveness of our organization
Shepherd Strategic Planning planning cycle (quarterly/annual)
Contribute to defining business priorities and goals for the organization, inclusive of the strategy for cascading information through the organization
Help prepare agendas and coordinate materials for team-wide rituals and meetings
Gather materials and build pre-reads for regular business reviews of key experience investments and initiatives
Develop and execute the department communications strategy and related activities
Work closely with the Chief of Staff to develop and manage a strategy for supporting a thriving and supportive culture, and actively participating in shaping it
Show a high level of discretion, professional maturity, resilience, and adaptability
Manage internal channels, ensuring consistent messaging aligns with business objectives and are optimized for maximum reach and engagement
Support organizational changes through effective communication and engagement strategies
Manage all aspects of our team events and gatherings, including the end to end experience
Operate at tactical, strategic, and operational level
Create and maintain playbooks, processes, and messaging documents that are durable and repeatable
Handle oversight of special projects that don’t fit into traditional workstreams
Qualification
Required
At least 5 years of experience in Strategy & Operations or Program Management
At least 5 years of experience of working on operations teams and cross functional programs
At least 3 years of experience managing or contributing to strategic plans
Preferred
Strong facilitation skills; ability to drive to consensus/decisions
Strong project management and organizational skills. Meticulous attention to detail
Excellent written and verbal communication skills
Ability to maintain discretion in handling highly sensitive issues
Strong at building and maintaining relationships that inspire confidence and build trust and support at all levels of the organization
Demonstrate strong stakeholder management skills
Familiarity with program management methodologies and tools
Experience partnering across teams to shape strategy and operating models
Experience working collaboratively in global organizations with multiple stakeholders and diverse communities
Experience working directly with designers, researchers, and strategists
Benefits
Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Lo Li
CTO, Managing Vice President Retail Bank
Daniel Arellano
Senior Vice President, Business Cards and Payments
Recent News
2026-01-13
2026-01-13
Yahoo Finance
2026-01-13
Company data provided by crunchbase