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Fresh Thyme Market · 18 hours ago

eCommerce Content Operations Specialist

Downers Grove, IL

Full-time

Hybrid

Entry, Mid Level

$54K/yr - $86K/yr

2+ years exp

Fresh Thyme Market is a company dedicated to helping people live better and healthier lives, and they are seeking an eCommerce Content Operations Specialist to join their Marketing team. The role involves managing website and mobile application content operations, ensuring a seamless user experience, and collaborating with various departments to resolve issues and enhance functionality.

AgricultureE-CommerceFood and BeverageRetail

Responsibilities

Create, maintain, and monitor Fresh Thyme’s website and mobile application product and content operations to ensure a seamless user experience

Manage and maintain site and app functionality in partnership with Digital Product Owner(s)

Partner with Digital Product Owner(s) to ensure Content Management System (CMS) functionalities and enhancements are up to date with latest code releases

Responsible for Quality Assurance within the CMS operations workflow, as well as the customer-facing content published in production

Manages aspects of SEO alongside Digital Merchandising Specialists and Agency partners

Collaborates with Marketing department, Customer Service, Operations and Technical Support (including 3rd party services) to discuss, analyze and resolve website and mobile application issues

Assist with website and mobile application troubleshooting during the development of new and existing projects

Monitor and report out on Sales and Engagement analytics across web and app channels

Qualification

ECommerce experienceContent Management SystemsSEO knowledgeHTMLCSSGoogle AnalyticsAdobe AnalyticsProject managementBasic graphic designAgile methodologiesMicrosoft OfficeCommunication skillsInterpersonal skillsAttention to detailTime managementTeam collaboration