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AstraZeneca · 2 months ago

Associate Director, Patient Access Strategy

US - Boston - MA

Full-time

Onsite

Lead/Staff, Director/Executive

$151K/yr - $227K/yr

10+ years exp

AstraZeneca is seeking an Associate Director for Patient Access Strategy to support the development and execution of patient support access programs. This role involves strategic leadership, operational oversight, and collaboration with various stakeholders to enhance patient experience and program effectiveness.

BiopharmaBiotechnologyHealth CareMedicalPharmaceuticalPrecision Medicine

Comp. & Benefits

Responsibilities

Strategic Program Leadership for AAF in liaising with the AAF Board and case management team

Co-lead the design, development, and execution of innovative patient access strategies to support patient access and the successful commercial launch and lifecycle management of therapies

Define long-term program vision, ensuring services are scalable, sustainable, and differentiated in a competitive market

Operational Oversight: Provide strategic oversight of core patient access programs, including free drug programs, and patient assistance programs

Vendor Partnership & Governance: Build and lead high-impact relationships with external vendor partners, holding them accountable for excellence in service delivery, compliance, and innovation

Establish governance frameworks, performance scorecards, and continuous quality improvement initiatives

Performance Monitoring & Insights: Establish KPIs and dashboards that provide actionable insights into patient engagement, program utilization, and service quality

Present strategic analyses and recommendations to senior leadership, shaping key business decisions

Patient-Centric Mindset: Act as an advocate for the patient, helping ensure services are designed and delivered with empathy and effectiveness

Process Improvement: Co-lead the identification and implementation of process enhancements that streamline operations, strengthen compliance, and elevate the patient and provider experience

Partner cross-functionally to ensure improvements are scalable and aligned with long-term business strategy

Cross-Functional & Enterprise Collaboration: Serve as the enterprise subject-matter expert for patient services, aligning programs with Access, Marketing, Compliance, Legal, IT, and Analytics

Influence brand and market access strategies by integrating patient insights and access data into decision-making

Compliance & Quality Assurance: Ensure that all aspects of patient services programs meet regulatory and legal requirements, including HIPAA and company policies

Financial Stewardship: Co-lead patient services budget planning, forecasting, and ongoing management, including vendor contracts and pass-through costs

Leadership: Lead case escalations with a patient-first mindset, modeling Alexion’s values

Operate in a Manner Consistent with Alexion’s Values: Uphold Alexion’s Key Principles by driving collaboration, embracing possibilities, following the data, and leading by doing, ensuring all initiatives aligning with the Company's ethics and patient-first principles

Qualification

Patient access programsVendor relationship managementHealthcare compliance knowledgeProject managementLife Sciences degreeReimbursement processesDigital platforms experienceCreative problem-solvingExecutive presenceCustomer-facing experienceThrive in dynamic environmentCommunication skills

Required

Bachelor's degree in Life Sciences or relevant field

10+ years of experience in patient support services/access programs, or related field

Demonstrated success leading patient access programs (free drug programs, patient assistance programs), from launch through maturity

Proven ability to drive vendor relationships and build strategic partnerships

Solid understanding of reimbursement processes and patient access challenges in the U.S. healthcare system

Creative problem-solving mindset to mitigate customer escalations

Strong project management skills and the ability to manage multiple priorities in a fast-paced environment

Executive presence and exceptional communication skills; ability to represent Patient Services to senior leadership, external partners, and field teams

Experience with tech-enabled access solutions, such as digital platforms, portals and patient support web sites as well as SMS enabled patient engagement programs and telephony solutions

Strong knowledge of relevant healthcare compliance and regulatory standards

Ability to thrive in a fast-paced, dynamic environment

Ability to travel up to 25%, including corporate headquarters, vendor sites, and field team meetings

Preferred

Rare Disease experience preferred

Brand marketing, field sales or other customer-facing experience preferred

Benefits

Qualified retirement programs

Paid time off (i.e., vacation, holiday, and leaves)

Health, dental, and vision coverage in accordance with the terms of the applicable plans

Company

AstraZeneca

Glassdoor4.1

AstraZeneca is a pharmaceutical company that discovers, develops, manufactures, and markets prescription medicines. It is a sub-organization of Investor.

Founded in 1999

Cambridge, Cambridgeshire, GBR

10001+ employees