Howard Air ยท 17 hours ago
Client Service Representative
Phoenix, AZ 85023
Full-time
Onsite
New Grad, Entry Level
$18/hr - $24/hrHoward Air is a company focused on providing superior comfort through advanced HVAC technology. They are seeking a Client Service Representative to serve as the first point of contact for customers, providing exceptional support and ensuring a positive experience.
ConstructionHeating Ventilation and Air Conditioning (HVAC)Service Industry
Responsibilities
Answer high volume inbound phone calls to schedule service appointments
Schedule service maintenance, breakdown repairs, and new equipment installations
Manage inbound email and web portal inquiries
Make outbound calls to existing clients to coordinate service appointments
Assist the sales team with tasks such as:
Report and track sales performance
Educate clients about our products and services
Scheduling sales appointments
Act as a liaison between customers and internal teams to ensure needs are met and communication is clear across departments
Qualification
Required
Excellent communication skills, both verbal and written
Strong problem-solving skills and the ability to think critically
Proficiency with computers and CRM software; ability to learn new systems quickly
Ability to remain calm under pressure and handle challenging situations with tact
Flexible availability, including evenings or weekends, as required
Preferred
Prior experience in customer service, call centers, or a similar role is preferred
Benefits
Comprehensive benefits package, including health, dental, and vision insurance.
Performance incentives
Employee appreciation events
Development programs to enhance your career
Significant advancement opportunities
Supportive management and team culture
Employee discounts
Company
Howard Air
Howard Air is providing the latest technology in superior comfort to meet all of your air conditioning and heating needs.
Founded in 1977
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase