GTT · 12 hours ago
Technical Manager
Texas, United States
Full-time
Onsite
Senior Level
5+ years expGTT is a leading networking and security as a service provider for multinational organizations. The Technical Manager will oversee the technical integrity of customer solutions, manage risks, and contribute to service delivery while ensuring alignment with clients' business objectives.
Cloud ComputingEnterprise SoftwareInfrastructureMobileTelecommunications
Responsibilities
Delivering Professional Services engagements in-line with an agreed scope to the acceptance of the client
Enhancing the client experience by displaying flexibility, technical excellence, agility, ownership, and responsibility
Becoming an invaluable partner to the client
Monitor industry networking updates, technologies, and best practices to improve overall network management and to remain informed of new technical developments and trends in the industry
Own the customer solution lifecycle from initial customer order onwards, highlighting and managing risks, issues, and the changing requirements of the solution as needed. Ensuring that the customer solution is accurately recorded in systems and documentation. Assisting in the creation of service reports and attending regular service review meeting as and when required
Be the customers advocate in all technical matters related to their solution
Act as a primary technical interface to customers for addressing high level concerns on operational performance and for interpreting their change requirements into standard orders or where unavoidable creating customer specific environments to satisfy such requirement
The Technical Manager needs to be able to understand the business processes of our customers and transform them into services based on GTT’s infrastructure and service catalogue
Act as (security) technical escalation for the central incident management team
Ensuring that the services we deliver meet the agreed service levels and that we have the necessary IT service management processes OLA’s and contracts with 3rd parties in place
Qualification
Required
Minimum 5 years' experience in the Telco or Managed Service Provider industry
Experience working autonomously in a multi-vendor enterprise scale environment
Working knowledge and/or general understanding of ICT methodologies such as ITIL
Experience working with firewalls from vendors like Palo Alto and/or Fortinet
Knowledge and working experience in:
Routing on various platform with MPLS, BGP, QOS etc
Next-Gen Security and Cloud Security (based on Palo Alto, Fortinet)
Experience creating architectural building blocks from business requirements
Understanding of the financial impact of strategic / operational decisions and the ability to identify opportunity for cost reductions
Preferred
SD-Wan technologies (preferred HPE Aruba/Silver Peak, VeloCloud, Fortinet. Others like Versa, Viptela, Cato)
Cisco and / or Juniper expert level experience in routing and switching
Cloud Security (Zscaler, Cisco Umbrella...)
Knowledge and Working experience with :
SASE / SSE solutions from any vendor
Advanced security features (DLP, CASB, Sandboxing,)
Endpoint Protection (XDR)
Vulnerability management
Experience with Cloud providers like Azure, AWS, and Google
Experience of working on major international and global accounts
Company
GTT
GTT is a leading networking and security as a service provider for multinational organizations, simply and securely connecting people and machines to data and applications – anywhere in the world.
1001-5000 employees
H1B Sponsorship
GTT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (4)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
$489.86M2020-12-23Post Ipo Debt· $275M
2020-10-16Acquired
2018-03-27Post Ipo Equity· $175M
Leadership Team
Edward Morche
Chief Executive Officer
Don Macneil
Chief Operating Officer
Recent News
2026-01-09
2025-09-17
Company data provided by crunchbase