Technical Support Specialist I jobs in United States
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Johnson Controls · 1 day ago

Technical Support Specialist I

positionOrem-Utah-United States of America
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$52K/yr - $66K/yr

Johnson Controls is a leading provider of security products and is seeking a Technical Support Specialist I. The role involves providing telephone support for various security products, assisting with training and product evaluation, and resolving customer issues efficiently.

Industrial EngineeringPhysical SecuritySmart Building
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H1B Sponsor Likelynote

Responsibilities

Conduct the telephone support of the Bentel, DSC, Sur-Gard, Visonic, Qolsys IQ, Power Manage and C24 range of products
Assist with training (in house and externally)
Product evaluation
Occasional site visits
Provide support for the Johnson Control Security Products intrusion product range
Responding to up to 30-40 customer calls daily in a professional and efficient manner
Dealing with and resolving issues within SLA times
Providing feedback to customer, colleagues and managers
Evaluation of products

Qualification

Technical backgroundNetworking principlesLinux experienceHardware troubleshootingSoftware troubleshootingTech savvyCustomer supportTeam player

Required

Technical background
Tech savvy and can navigate IT and interactive communication tools
Experience in working with hardware and software issues
Flexible M-F Shift work required to provide customer support to all markets (6:30pm IST – 3:30am IST)
Understanding of networking principals and concepts
Linux experience

Preferred

Associates degree

Benefits

Competitive benefits package

Company

Johnson Controls

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Johnson Controls offers smart buildings that create safe, healthy, and sustainable environments.
dateFounded in 1885
location
Cork, Cork, IRL
people-size10001+ employees
web-link
http://www.johnsoncontrols.com

H1B Sponsorship

Johnson Controls has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (61)
2024 (57)
2023 (80)
2022 (95)
2021 (81)
2020 (93)

Funding

Current Stage
Public Company
Total Funding
$1.6B
Key Investors
US Department of Energy
2024-12-05Post Ipo Debt· $250M
2024-12-04Post Ipo Debt· $525.61M
2024-05-20Post Ipo Equity· $90M

Leadership Team

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Joakim Weidemanis
Chief Executive Officer
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Marc Vandiepenbeeck
Executive Vice President and Chief Financial Officer
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Company data provided by crunchbase